Custodian/Housekeeping
Lake Junaluska Assembly, Inc - Lake Junaluska, NC
Hospitality - Hotel

LJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.

 

Located in the Smoky Mountains of Western North Carolina, Lake Junaluska is a conference and retreat center that hosts over 50,000 overnight guests annually. We have over 400 lodging rooms, a campground, and meeting space for up to 2,000 people. All of our facilities are located on a scenic 1,200 acre campus which boasts panoramic views, abundant recreation opportunities, and a 200 acre lake. Our market ranges from youth groups to affluent leisure guests primarily from the Southeastern US.

 

Essential Functions

  • Must possess excellent hospitality skills and a strong desire to foster an attitude of “exceeding guest’s expectations”.
  • Must maintain professional appearance including wearing a clean, pressed uniform.
  • Must be honest, reliable, and prompt in assisting guest through daily contact.
  • Regularly clean and maintain furniture, rooms, and guest common areas on the Lake’s campus to departmental and industry standards.
  • Constantly keep hallways, elevators, stairways, meeting rooms, and offices clean, including outside areas and grounds.
  • Assure appropriate appearance of all public areas and private rooms for guest comfort.
  • Vacuums and cleans all floors and carpets in guest rooms, porches and public areas.
  • Dusts and polishes all furniture, keeps windows and doors clean.
  • Scrubs, disinfects and deodorizes all bathroom fixtures.
  • Strips beds, collects dirty linen, and make beds with fresh linens.
  • Respond to two-way radio requests professionally and in a timely efficient manner.
  • Ability to move about campus to provide service in all assigned areas.
  • Be familiar with campus layout, area(s) of responsibility, and housekeeping closets in each building.
  • Secure all doors and locks after finishing work in assigned buildings.
  • Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor.
  • Perform other duties and responsibilities as assigned and required.

Performance/Success Factors

  • Be punctual to work and other related functions
  • Adhere to the time clock rules when punching in/out for work shifts
  • Performs well in a team environment, to include across departments
  • Complete work in a timely, accurate, and thorough manner
  • Ability to prioritize daily tasks and events.
  • Perform routine duties with minimal supervision.
  • Provide leadership to other staff through work ethic and the sharing of knowledge and skills.
  • Ability to receive guidance in general work objectives, determining methods and work sequence, scheduling and effectively achieve objectives of assignments, projects or tasks assigned.
  • Strives for excellence in all tasks and duties and foster an attitude of “exceeding guest expectations”.
  • Able to work independently but operate within LJA policy guidelines using independent judgment.

 

Working Conditions

  • Moderate to heavy physical activity performing strenuous and non-strenuous activities with moderate to loud noise.
  • Indoor/outdoor work. Frequently exposed to elements such as; heat, cold, wind, rain.
  • Ability to coordinate work, frequently moves about, able to stand for prolonged periods of time, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, talk to and hear and understand staff and customer requests, and also lifts or otherwise move objects weighing up to 50 pounds.
  • Must be able to work with a variety of chemicals, to include but not limited to; ammonia, disinfectants, floor finishers, waxes, removers and bleach based products without risk of irritation or allergic reaction.
  • Must have good vision to monitor grade of cleaning. Able to identify and distinguish colors; ability to adjust focus, must have depth perception in order to re-set rooms.
  • Work Schedule: Monday – Sunday, nights/weekends/holidays as required.

 

Lake Junaluska is an Equal Opportunity Employer

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