Office Services Clerk
Job Details
Iowa - West Des Moines, IA
Full Time
High School
$14.00 - $17.00 Hourly
Admin - Clerical

Midwest Family Mutual Insurance Company is an “A” rated property & casualty insurance company and has been recognized as one of the top 50 in the nation by The Ward Group.  We are looking for someone with good organizational skills and attention to detail to join our Office Services team. This is an administrative/clerical position that requires working from our corporate office in West Des Moines, Iowa.

 Responsibilities will include, but not limited to, the following:

  • General office and clerical duties.
  • Scan and collate faxes, emails and other documents.
  • Multiple line reception phone - Answer and transfer telephone calls or take messages.
  • Open, scan and collate incoming mail; print and prepare/send outgoing mail.
  • Prepare and process invoices and other office documents.
  • Collect information and perform data entry.
  • Copy, scan and update paper and electronic documents.
  • Assist office personnel and other departments as needed.
  • Ensures that work is collated and directed to the appropriate person and/or work area in an accurate and timely manner.
  • Other functions may be assigned as business conditions warrant.
Desired Skills/Qualifications


  • 2+ years’ office and/or administrative experience is a plus.
  • Strong written and verbal communication skills.
  • Ability to work independently with excellent time management skills.
  • Completing tasks within company guidelines and standards.
  • Excellent customer service skills.
  • Phone/receptionist experience preferred.
  • Strong organizational skills and attention to detail.
  • Good analytical skills is a plus.
  • Excellent computer skills, keying proficiency, and proficient with MS Office products.
  • Reliable transportation is a must.
  • Hours are 8:00-5:00pm CST; Monday – Friday.


  • High School Diploma or GED.
  • Previous customer service experience.
  • Insurance education/experience is a plus.

Midwest Family Mutual offers a competitive salary along with an excellent benefits package that includes Medical, Dental, Vision, Health Savings, Flexible Spending, Short Term and Long Term Disability, Life Insurance, 401(K), Roth 401K, and Pension Plan.