Membership Coordinator (Part-Time)
Job Details
WHRO - Norfolk, VA
Part Time
2 Year Degree
Customer Service

Job Summary:

This position is primarily responsible for the coordination of individual donor services; including pledge premiums, membership stewardship and database hygiene. This position also serves as the backup to the front desk receptionist.



  • Manages In-House Premiums
  • Handles Member Premium Calls
  • Assists in database management (pledge updates, address changes, etc.)
  • Car Donation Thank You Calls
  • Backup for Front Desk Receptionist
  • Backup for Passport Overflow
  • Backup for Data Entry
  • Manage Return Mail
  • Serves as Pledge Admin during Pledge Drives 
  • Serve as Chat Representative
  • Other duties as assigned


Required Skills/Abilities:

  • Ability to work well with people and maintain professional demeanor under pressure.
  • Ability to work in a deadline-oriented environment and manage multiple, simultaneous projects.
  • Ability to work independently.
  • Possess excellent time-management, prioritizing and scheduling skills.
  • Must be able to work a flexible work schedule, which includes some evenings, early mornings and weekends.


  • Two-year degree in associated field or equivalent in training and experience in the industry; or four years’ experience in a related field.


Physical Activities

  • Remaining in a stationary position, often standing or sitting for prolonged periods.
  • Communicating with others to exchange information.
  • Repeating motions that may include the wrists, hands and/or fingers.
  • Assessing the accuracy, neatness and thoroughness of the work assigned.

Environmental Conditions

  • No adverse environmental conditions expected.


Physical Demands

  • Sedentary work that primarily involves sitting/standing.