Patient Coordinator - Old Sauk
Job Details
Old Sauk - Madison, WI
Full Time
High School
Admin - Clerical

We have an opening for a Patient Coordinator at our Old Sauk clinic, patient hours, full-time.  Earn up to a $1000 signing bonus.

With a robust history dating back to 1969, DHA is a leader in the community as a widely respected dental provider. You can be a vital part of our tradition of excellence. In 1969, a group of five dentists, led by Drs. Daro A. Buchanan and Richard O'Brien, formed Dental Health Associates of Madison, Ltd. (DHA). Both dentists had been single practitioners for 15 years, but saw the need for a unified, complete range of services at a single location. Since DHA's inception as a traditional group dental practice in the late 1960's the concept of a group of dentists joining together provides many benefits for both the patients and the practitioners. As a group, their goal is to provide a comprehensive approach to dental care for their patients. They also realize the benefit of peer review and shared consultation to assure high quality dental care. So while some things have changed over the years, the basic premise remains the same: to provide the best possible dental health care to our patients. We have grown over the years from only performing general dentistry to having specialties--periodontics, endodontics and orthodontics. We have grown from 5 to 31 dentists with auxiliary staffing of over 275. We have seven locations that reflect the geographic distribution of our patients in and around the Madison area.

Position Summary:
The primary function of the Patient Coordinator position is to greet, provide accurate and friendly customer service and schedule patients and visitors in person and on the telephone, while serving as a liaison between patients and dental office staff.


Essential Functions:
1.Project a professional image while greeting patients and visitors.
2.Check patients in and out.
3.Schedule patient appointments in-person and by telephone.
4.Collect, enter and retrieve demographics and insurance information.
5.Monitor and maintain doctor and hygiene schedules.
6.Collect, enter and document patient payments.
7.Communicate schedule, insurance and other changes with clinical staff.
8.Perform other duties as assigned.

Physical Demands of Position:
While performing the duties of this position, the employee is continuously required to sit for long periods of time, stand, walk and use hands and fingers. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Occasionally lifting, pushing or pulling. Multi-tasking required during varying degrees of patient volume. It is necessary to view and type on computer screen for long periods.

Environmental/Working Conditions:
Works in a typical administrative setting with climate control and appropriate lighting. Involves frequent contact with patients, staff, vendors and the general public on a daily basis. Contact may involve dealing with angry or upset people.

Equipment Used:
Computer, Telephone, Printer/Copiers/Scanners/Fax, Calculator

Job Specifications:
1.High School diploma or equivalent.
2.Minimum of two years customer service/administrative experience. Dental or clinical setting, a plus.
3.Experience with computer software applications and the ability to learn computer software quickly.
4.Effective verbal and written communication skills in English language.
5.Demonstrated prioritization, problem-solving, organizational skills and detail-oriented.
6.Skilled at multi-tasking and making sound judgments.
7.Ability to maintain confidentiality of sensitive information.
8.Demonstrated ability to remain positive and calm in all circumstances.
9.Ability to work well in a team environment and be capable of building and maintaining positive relationships with internal and external customers.
10.Ability to work independently without constant supervision.

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Dental Health Associates of Madison, LTD is an equal opportunity employer.