Teller II
Job Details
AVB Bank Downtown - Broken Arrow, OK
Full Time
Description

Primary Responsibilities

  • Provide prompt and courteous service to customers
  • Provide supervisor override approval on teller transactions within designated limits
  • Complete work with a high level of accuracy and in a timely manner
  • Ensure that customers are waited on in a timely manner
  • Accept retail and commercial checking and savings deposits
  • Process withdrawals and cash checks up to designated limits
  • Accept loan payments of all types
  • Sell cashiers checks and money orders
  • Process cash advances on credit/debit cards
  • Assure compliance with all applicable Bank policies and procedures, as well as all applicable state and federal banking regulations
  • Maintain knowledge about the importance, requirements, and procedures for completing Currency Transaction Reports (CTRs) and Regulation CC holds
  • Know when to report suspicious transactions, activity, or situations to appropriate personnel
  • Acquire and maintain comprehensive product knowledge
  • Promote and effectively sell the Banks depository products to current and prospective customers through referrals.

Secondary Responsibilities

  • Assist with and provide backup for Lead Teller responsibilities including but not limited to:
    • Balance Vault
    • Buy and sell money from/ to the vault
    • Prepare money shipment to Federal Reserve
    • Provide supervisor override approval on teller transactions
    • Audit Teller Drawers, Cash recyclers and Dispenser, if needed
    • Review and complete daily 4/Sight proof corrections
    • Review transactions that exceed teller limits and provide authorization for those transactions
    • Provide direct supervision and scheduling of teller staff in the absence of Lead Teller
  • Comply with dual control and security procedures
  • Promote business for the Bank by maintaining exceptional customer relations and referring customers to appropriate department for new products and services
  • All other duties assigned as needed

Qualifications

Minimum Qualifications

  • Two years cash handling and customer service experience
  • Minimum two years teller experience
  • Six months to 1-year supervisory experience
  • Basic math, reading and writing, and computer skills are required

Physical Requirements

Time spent standing: 5-8 hours daily

Lift (weight): 50 pounds Frequency: as necessary

Motion: Bend, Sit, Squat, Reach, Lift

Functional Requirement: Visual Acuity, Audio Acuity, Manual Dexterity, Speak/Read/Write English, Ability to efficiently process data, discern patterns, and recognize inconsistencies in information.

AVB Bank is an EEO Employer

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