Assistant Manager - Coffee Bar and Markets
Job Details
Lake Junaluska Assembly, Inc - Lake Junaluska, NC

LJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind, and body.  


Located in the Smoky Mountains of Western North Carolina, Lake Junaluska is a conference and retreat center that hosts over 50,000 overnight guests annually.  We have over 400 lodging rooms, a campground, and meeting space for up to 2,000 people.  All our facilities are located on a scenic 1,200-acre campus which boasts panoramic views, abundant recreation opportunities, and a 200-acre lake.   Our market ranges from youth groups to affluent leisure guests primarily from the Southeastern US

Essential Functions

  • Must possess excellent hospitality skills and a strong desire to foster an attitude of Christian hospitality to “exceed guest expectations”
  • Serves as point of contact for hospitality and guest services departments
  • Responsible for reviewing emails, calendar meeting & incoming group lists to anticipate scheduling and guest needs, providing guests with up-to-date information and to consistently strive to deliver a quality of service to the guest that one would expect from a premier hospitality organization
  • Assist in Managing Daily Operations of Coffee Bar
  • Assist in On-The-Job training of new Baristas
  • Assist in finding ways to increase Coffee Bar and Hotel Market revenues-reduce expenses, eliminate waste and increase profitability
  • Work with Retail Director to increase the overall average transaction for the Coffee Bar
  • Create and manage new menu items as well as seasonal drink recipes
  • Coordinate with Dining services to maintain a base menu of quick service items and determine best way to merchandise
  • Ensure applicable fees are implemented per transaction
  • Assist with market studies to maintain competitive but profitable pricing on all menu items
  • Assist with contribution of coffee bar information for Marketing promotions
  • Overseeing Food Component/Supply Ordering and Pickup for local resources such as:
    • All food ingredients
    • Rotation of food, watching for expirations
    • Rotation and ordering of Ice Cream
    • Coffee
    • Direct baking of pastries, restocking when needed
    • Ordering of food/snacks for Hotel Markets
    • Pick up product from Sam’s Club, ordering online when possible
    • Assist Crew Leader with Pepsi orders for Hotel Markets
    • Transfers for restocking of Terrace snack and drink
    • Coordinate the picking up of milk at grocery store
  • Supervise and organize cleanliness of Coffee Bar/Kitchen/Bathroom
  • Daily Operation of POS system including register closing
  • Make Daily deposits when on duty, solve issues that arise
  • Ensure back up change is restocked
  • Reconcile month-end of Coffee Bar invoices and receipt
  • Implement & Oversee S.O. P’s (standard operating procedures): 
  • Point of Sales system
  • Open/Close procedures
  • Safety Procedures
  • Equipment cleaning and maintenance schedule
  • Maintain training manual
  • Maintain up to date recipe book
    • Develop new drink recipes and signage
  • Launder bar towels and aprons
  • Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or the Human Resources department.
  • Perform other duties and responsibilities as assigned and required.

Knowledge, Skills and Abilities

  • Minimum of 1–4 years relevant experience in Retail, Barista and/or Food Service
  • Hospitality experience strongly desired
  • Serve Safe Certification strongly preferred
  • Supervisory and training experience, QSR experience as well as food and supply purchasing a plus
  • Must have demonstrated good communication skills, client relation skills, and a commitment to providing responsive and conscientious customer service
  • Must be detail oriented with knowledge of POS systems. Microsoft Suite a plus
  • Should be highly motivated, team oriented and able to manage staff of all age ranges
  • Must be flexible and able to adapt to changing needs, multiple tasks demands, and work structures
  • Ability to read and comprehend instructions, short correspondence, emails, and memos
  • Ability to effectively present job-related information upon request to customers, clients, and employees of the organization. 
  • Proven computer skills, organizational skills, and interpersonal skills are required.  
  • Ability to interact with a wide range of people in varied situations, and address calmly and professionally guest/customer complaints or issues.
  • Able to receive a variety of customer, clients, and employee questions, and know where and how to resource information to provide accurate, and timely responses. 
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule formats.
  • Must be willing to work a flexible schedule

Performance/Success Factors

  • Be punctual to work and other related functions; perform well in a team environment; complete work in a timely, accurate, and thorough manner; conscientious about assignments and be able to prioritize daily tasks and events 
  • Must be a team player and cooperate with all staff
  • Able to work independently but operate within department policy & LJA policy guidelines using independent judgment  
  • Provide leadership to others through example and sharing of knowledge/skill
  • Perform routine duties with minimal supervision

Working Conditions

  • Moderate physical activity performing at times strenuous type work.
  • Well-lighted, heated and/or air-conditioned retail store setting with adequate ventilation, moderate noise.
  • Physical demands: able to lift, push, pull or otherwise reposition up to 50 pounds, manual dexterity sufficient to reach, and handle items to include hot equipment.
  • Works with the fingers and perceives attributes of objects and materials 
  • Climb, balance, stoop, kneel; frequently moves about, able to stand and walk for extended periods 
  • At times, be outdoors in all weather conditions.
  • Vision: must be able to see close with good vision to perform daily duties.


Lake Junaluska is an Equal Opportunity Employer