Primary Responsibilities

• Provide prompt and courteous service to customers
• Provide daily direction to tellers under their supervision
• Completes work with a high level of accuracy and in a timely manner
• Ensure that customers are waited on in a timely manner
• Prove and maintain branch cash vault
• Order and prepare money shipment to Federal Reserve for the branch
• Buy and sell money from/to the vault
• Provide supervisor override approval on teller transactions within designated limits
• Audit Teller drawers, Cash recycler and dispenser
• Review and complete daily 4/Sight proof corrections
• Balance Vault, Cash recycler and Coin machine
• Ensure tellers under their supervision balance at the end of the day
• Accepts retail and commercial checking and savings deposits
• Accepts loan payments of all types
• Sell cashiers checks and money orders
• Process cash advances on credit/debit cards
• Process withdrawals and cash checks up to designated limits
• Assure compliance with all applicable Bank policies and procedures, as well as all applicable state and federal banking regulations
• Have knowledge about the importance, requirements, and procedures for completing Currency Transaction Reports (CTRs) and Regulation CC holds
• Know when to report suspicious transactions, activity, or situations to appropriate personnel
• Maintain open communication with management regarding all issues of the teller line
• Acquire and maintain comprehensive product knowledge
• Ongoing coaching of teller staff regarding customer service, regulatory requirements, and product knowledge

Secondary Responsibilities

• Review / modify Tellers policies and procedures as needs
• Schedule teller hours
• Compliance with dual control and security procedures
• Promote and effectively sell the Banks depository products and services to current and prospective customers through referrals
• All other duties assigned as needed

Minimum Requirements

• High school diploma or equivalent.
• Two years customer service and cash handling experience including at least one to two years teller supervisory, or retail management experience required
• Basic math, reading and writing skills
• Proficiency in MS Windows and MS Office

Physical Requirements

Time spent standing: 5-8 hours

Lift (weight): 50 pounds Frequency: as necessary

Motion: Bend, Sit, Squat, Reach, Lift

Functional: Visual Acuity, Audio Acuity, Manual Dexterity, Speak/Read/Write, Ability to efficiently process data, discern patterns, and recognize inconsistencies in information