Technical Documentation Specialist
Job Details
Nation Wide - ,

Shift4 Payments is the leader in secure payment processing solutions. The company’s groundbreaking technologies help power the top software providers in numerous verticals, including hospitality, retail, F&B, e-commerce, lodging, gaming, and many more. Shift4’s family of software brands includes Harbortouch, Restaurant Manager, POSitouch, and Future POS — with additional integrations to 300+ POS/PMS systems across every industry. With an expansive global footprint that includes eight offices across the U.S. and Europe and over 8,000 sales partners, the company securely processes more than a billion transactions annually for nearly 200,000 businesses, representing over $100 billion in payments each year. For additional information, visit

Position Overview:

The primary goal of a Technical Documentation Specialist is to identify, collect, and write technical documentation in support of the internal departments assisting merchants and sales representatives in utilizing our products and services. Documentation Specialists strive to simplify complex documents to maximize reader comprehension by obtaining feedback from various members of the company and constantly improving, editing, and updating the Internal Knowledge Base. 

Job Responsibilities:

  • Research, develop, and document product functionality and troubleshooting technical articles
  • Plan, organize, and write operational procedures
  • Maintain a comprehensive library of technical terminology and documentation
  • Analyze documents to maintain standardization of style and content
  • Manage updates and revisions of technical reference documentation
  • Develop and implement best practices based on the needs of the team and the company
  • Working closely with SMEs, management, and developers to determine the needs of documentation end users


  • Excellent technical writing skills and verbal communication
  • Reasoning and problem-solving skills to be able to make content decisions as needed for users
  • Strong attention to detail to ensure there are no errors or issues with documentation
  • Resourceful and motivated to learn; consistently looking for ways to improve themselves and the team
  • High standards of personal integrity and work ethic 
  • Excellent time management and organization; as they will be handling many tasks at once
  • Able to write complex information in a way that is clear, concise, and easy to understand

Education and Experience:

  • Bachelor's Degree in an associated field 
  • 2+ years of technical writing experience and collaborating with a SME
  • Proficiency in G-Suite and Microsoft Word programs
  • Experience with HTML programming preferred
  • Experience with CSS programming preferred
  • Familiarity with web page creation and manipulation

Benefits: We offer a comprehensive benefits package including health care, 401K, dental and vision along with vacation and personal time after successful completion of a probationary period.


This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


Shift4 Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics