Summary of Position 

The Capital Hills Campus (CPC) Connections Director serves as the primary leader over Guest Services, Starting Point, and relationships with ongoing partners who regularly use the facility at the Capital Hills Campus. This position is responsible for everything from the street to the seat, and catalyzing all connection points to the Summit Church.

Qualifications and Requirements

• Member, or willing and able to become a member, of the Summit Church and a Summit small group

• Ability to design environments and plan events with an eye for maximizing the guest’s experience.

• Detail-oriented: the right candidate will see even the smallest issues as important, and visualize how all details/teams work together.

• Strong people skills: the ability to lead, cast vision, call to action, and delegate with discernment is a necessity.

• Excellent written and oral communication skills.

Responsibilities

• Guest Services

  • Implement the Guest Services (GS) culture across the board. Responsibilities include all GS teams from the parking lot to the auditorium.

  • Uphold the GS culture in all areas, communicating and demonstrating a level of excellence in our hospitality efforts. 

  • Equip and train the Guest Services volunteers through training.

  • Oversee the First Time Guest process, leading the campus staff to engage and follow up with each guest in the week(s) after their visit.

  • Adhere to Guest Services EPOD

• Starting Point

  • Leads and executes the Starting Point monthly event.

  • Follows up and connects each Starting Point participant to the staff member in charge of Small Groups, Serving Teams, and the ministries of the Summit Church.

• Relationship with Partnering Organizations

  • The Connections Director will oversee the relationship with any partner organizations that are contracted to use the Capital Hills Campus Facilities.

  • The Connections Director will serve as the point of contact for the partnering organization and be the liaison between the organization and the church.

  • The Connections Director will work closely with the Campus Administrator to ensure the partnering organization is set-up for success.