Manager, Patient Safety Organization and Safety Solutions
Job Details
Remote - , PA
Fully Remote
Full Time
Master's Degree Required
Health Care


ECRI is an inspiring place to work. We share a common mission to help healthcare organizations make smart, compassionate, and ethical decisions for patients. Consider these additional benefits of joining the ECRI team:

  • Industry leadership: We have a long history and proven reputation in patient safety and medical technology research.
  • On-the-job-learning: You will have the opportunity to work with specialists across medical science, patient care, healthcare management, and technology.
  • Comprehensive healthcare benefits: We offer medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage.
  • Retirement Savings: Our employees can participate in an employer-matching 403(b) Retirement Savings Plan.
  • Additional benefits: ECRI offers additional benefits to our employees, including paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts).
  • Volunteer Program: ECRI Cares, our employee volunteer program, provides a framework for us to work together and make a difference in the lives of others. All employees are provided 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours.


At ECRI, our passion for safe, effective, and efficient care is ingrained into the fabric of who we are and why we are here. For more than 50 years, the people of ECRI have been unyielding in their work to protect patients from unsafe and ineffective medical technologies and practices. Now, with the acquisition of the Institute for Safe Medication Practices (ISMP), we have created one of the largest healthcare quality and safety entities in the world.

As a non-profit, independent organization, we utilize an unbiased, evidence-based approach to develop guidance, and maintain our principles of integrity and transparent work. Our ethical standards have led us to adopt the industry's strictest conflict-of-interest policies, and they are why tens of thousands of healthcare leaders worldwide rely on ECRI to guide their clinical, operational, and strategic decisions across all sites of care.

The Most Trusted Voice in Healthcare

ECRI is proud to serve the healthcare industry, from providers and insurers to government agencies, and medical associations. Our areas of focus include:

  • Patient Safety: empowering leaders to eliminate patient harm through the dissemination of best practices, guidance, benchmarking, and recommendations.
  • Evidence-Based Medicine: providing clinical evidence to inform and support decisions on the effectiveness of medical technologies, procedures, genetic tests, and clinical practice guidelines.
  • Technology Decision Support: arming hospital systems with unbiased insights, so they can optimize their supply chain.

ECRI is the only organization worldwide to conduct independent medical device evaluations, with labs located in North America and Asia Pacific. ECRI is designated an Evidence-based Practice Center by the U.S. Agency for Healthcare Research and Quality and a federally certified Patient Safety Organization by the U.S. Department of Health and Human Services.

At ECRI, our passion for the truth drives us to go further and dig deeper in our pursuit to advance effective, evidence-based healthcare globally.

The success of our organization relies on the kind of creative thinking that can only result from a diverse team of individuals. ECRI is proud to be an employer of choice with an inclusive environment for all employees. As part of this goal and in compliance with various laws and regulations, ECRI provides reasonable accommodation to applicants and employees.

It's what makes ECRI unique, and why we are the most trusted voice in healthcare.


The Manager, Patient Safety Organization and Safety Solutions serves as a leader within the Patient Safety Organization (PSO) team and supervises its level II and III Patient Safety Analysts. Key responsibilities include, but not limited to, maintaining a core group of PSO clients, collaborate with teams and individuals in creating and disseminating patient safety activities and solutions, supporting safety solutions activities, and educating employees and clients on safety, quality, and performance improvement practices and fostering a culture of safety.


Reasonable Accommodation Statement:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactory. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s):

Team Leadership:

  • Provide managerial oversight for level III and II Patient Safety Analysts.
  • Oversee the assignment of consulting projects, new client assignments, data report assignments, and other requests for analyst support.
  • Facilitate the weekly PSO safety meeting.
  • Conduct PSO security interviews with new ECRI staff.
  • Work directly with ECRI Enterprise Support teams to coordinate staff project, program, and administrative support.

PSO Client Support and Project Management:

  • Provide direct client support to assigned PSO clients.
  • Support the coordination and implementation of PSO activities.
  • Work with the Project Manager, PSO to ensure policy management.
  • Act as leadership liaison to functional teams to align workflow processes and deliverable schedules.
  • Oversee the coordination of the Annual Meeting and Safety Excellence Award.
  • Lead strategically significant projects in coordination with support teams (e.g., sales, marketing, IT).
  • Provide leadership support in client renewal and disenrollment meetings.
  • Review and approve requests for Sharepoint access.
  • Be the first point of contact for the Program Coordinator, PSO for all PSO Helpdesk inquiries.
  • Train PSO workforce on best practices of client meeting design and delivery, including creating engaging presentations, strategies to engage clients in discussion, and strategies to mitigate logistical issues.
  • Coach/guide PSO workforce on how to identify conflict and utilize resources and strategies for mitigation.

Safety Solutions Support:

  • Support the coordination of Safety Solution activities.
  • Engage in development and implementation of training and collaborative opportunities.

Safety, Quality and Performance Improvement:

  • Educate PSO workforce and clients on the principles of quality and patient safety and how they impact patient safety activities that all PSOs must participate in under the Patient Safety and Quality Improvement Act of 2005.
  • Collaborate with PSO stakeholders to ensure that PSO patient safety activities are in alignment with national healthcare safety goals, plans, and initiatives.
  • Lead PSO projects that involve complex systems or major performance improvement/patient safety initiatives.
  • Create and coordinate proposal submission to disseminate PSO outcomes through speaking engagements, white papers, trade journals, and evidence-based journal articles.
  • Design feedback tools and assessments to measure effectiveness of PSO quality and safety activities.
  • Provide subject matter expertise for safe table events.
  • Coach PSO workforce and clients on how to develop the vision and strategy for improvement efforts utilizing patient safety theory.

Culture of Safety:

  • Coach clients to leverage trends in the culture of safety assessment results to build sustainable improvement processes.
  • Design culture of safety assessment tools and resources.
  • Promote value of interdisciplinary learning among PSO workforce and clients.
  • Design strategies to disseminate safety solutions across PSO and client community.
  • Incorporate high reliability principles into client engagement activities.
  • Teach PSO workforce and clients how to develop a leadership mindset and facilitate culture of safety improvement efforts and sustainment.
  • Role model positive behaviors and safety culture principles to PSO workforce and clients.
  • Facilitate and lead trainings focused on effective teamwork, just culture, change management and high reliability principles.

Collection and Analysis of Patient Safety Events:

  • Provide creative input on data visualization design and processes.
  • Design PSO patient safety event reporting systems and taxonomy development.
  • Lead complex patient safety event analysis and feedback activities.
  • Teach PSO workforce data collection and analysis techniques.

Risk Management:

  • Lead consulting activities for clients on topics related to risk and patient safety.
  • Teach PSO workforce and clients on how to effectively conduct RCA and other causal analysis processes.
  • Perform RCA analysis and feedback to clients independently.
  • Coach clients in developing action plans to mitigate risks identified through risk assessments.
  • Design PSO resources that disseminate risk reduction strategies to clients and PSO community.
  • Develop risk assessment and causal analysis tools.
  • Facilitate PSO workforce and client discussions around communication and resolution when unexpected patient harm occurs.
  • Coach clients on how to design policies and processes to address communication and resolution when unexpected patient harm occurs.



  • Minimum of five years experience in a hospital, long term care, or other healthcare setting.
  • At least five years of patient safety, quality, and/or risk management healthcare experience in a leadership or management role.
  • Proven ability leading complex and interprofessional teams
  • People management, including providing constructive feedback, conflict management, and critical thinking around complex decisions
  • Expert understanding of patient safety, quality and/or risk management principles
  • Clinical data collection and analysis, report writing, and data presentation
  • Strong oral and written communication skills
  • Excellent program and project management, including client support, and service recovery

Additional Areas of Competency that are Desirable for this Position:

  • Provision of Care: Utilize knowledge of risks associated with delivery, transitions, and coordination of patient care to facilitate improvement of provider safety processes.
  • Professional and Legal Responsibility: Understanding of practice standards set forth by professional organizations, ethical principles, regulations, and laws, including the Patient Safety Quality Improvement Act 0f 2005.
  • Evidence-Based Practice and Research: Use evidence and research to support client education and engagement in patient safety improvement practices.
  • Person-Family Centered Focus: Support clients in implementing strategies to improve the patient care experience through culture of safety principles.
  • Population-Based Care and Health Equity: Support clients to improve the culture of safety through integration of health equity and population health principles.
  • Health Information Technology Support and Safety: Engage clients in the use of health information technology (HIT) to enhance patient safety through clinical decision support and process improvement.


  • Advanced degree in nursing, business, or healthcare administration required.

Computer Skills:

  • Proficient with Microsoft Office 365 Suite of products.

Certifications & Licenses:

  • Certification in patient safety, healthcare quality, and/or healthcare risk management preferred.


Not Applicable (N) Activity is not applicable to this position.
Occasionally (O) Position required this activity up to 33% of the time (0 - 2.5 hours a day)
Frequently (F) Position requires this activity from 34% - 66% of the time (2.5 - 5.25 hours a day)
Constantly (C) Position Requires this actively more than 66% of the time (5.25+ hours a day)

Movement: Lift/Carry:
Stand O 10 lbs or less O
Walk F 11-20 lbs N
Sit C 21-50 lbs N
Manually Manipulate C 51-100 lbs N
Grasp O Over 100 lbs N
Reach Outward O
Reach Above Shoulder N Push/Pull:
Speak C 12 lbs or less N
Climb N 12-25 lbs N
Crawl N 26-40 lbs N
Squat or Kneel N 41-100 lbs N
Bend N

Other Physical Requirements

  • Vision (Near)


  • Remote work environment, with business travel up to 10%.
  • Option available to perform job functions on-site in our facilities.


  • All employees who wish to enter our facilities must be fully vaccinated against COVID-19.


Equal Opportunity Employer-Disability and Veteran