Call Center Campaign Representative (Dallas)
Job Details
DLS - Envision Interface - Dallas, TX
Description

POSITION SUMMARY

To handle incoming calls and make outbound calls for a variety of campaigns. Inbound work may include customer service, sales, and retention calls. Outbound work may include consumer surveys, appointment setting, and product sales. We are always growing and expanding our core campaigns and adding new campaigns. Great opportunity to gain exposure to multiple industries. Base plus commissions for sales performance.

 

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE

 

  • Receive and handle inbound calls as assigned
  • Conduct outbound calling as assigned
  • Maximize outbound activity to hit daily/weekly/monthly quota
  • Exactly follow any assigned scripts
  • Carefully record customer responses to ensure accuracy and data integrity within an order process and after call dispositions
  • Excited about using consultative selling strategies to convert prospects who are on the fence
  • Extremely self-motivated. Supported by an exceptional team with a high level of autonomy
  • Successful candidates will be winners by nature, enjoy a metric driven environment, and be completely accountable for owning their success   
  • Additional duties as assigned

 

 

Qualifications

Education:  High School Diploma or GED equivalent

 

Experience:

  • 1 year of customer service experience required

 

Knowledge/Skills:

 

  • Excellent communication skills – written and verbal
  • Computer and data entry skills
  • Detail-oriented
  • Ability to work part-time or full-time hours with flexibility of availability
  • Dependable transportation and punctual attendance
  • Shifts:  Up to 40 hours per week. Weeknights until 7pm and Saturdays.
     

 

VISION REQUIREMENTS INCLUDE

 

   Can be performed with or without assistive technology:

 

  X     Required to perform activities such as:  preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact.

         

___   Required to perform activities such as:  operating machinery and/or power tools at or within arm’s reach; performing non-repetitive tasks such as carpentry work or repairing machinery.

 

___   Required to review/inspect own assigned work, the work of others, or facilities or structures.

 

   Requires normal (or corrected to normal) vision/acuity:

 

___   Required to operate motor vehicles and/or heavy equipment such as forklifts.

 

COMMENTS

Envision, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without illegal discrimination because of race, color, sex, age, gender identity, disability, religion, citizenship, national origin, ancestry, military status or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics and genetic information, and any other status protected by law.

Envision employs and advances in employment individuals with disabilities and veterans, and treats qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

 

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This position description is intended to convey generally the duties of this job.  It is not an all-inclusive listing of duties, and it is not a contract, expressed or implied.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PHYSICAL REQUIREMENTS INCLUDE

In an average workday, employee must (check one frequency for each task):

Task

None

Occasional

Frequent

Constant

Stand

 

 

 

 

Walk

 

 

 

 

Sit

 

 

 

 

Bend/stoop

 

 

 

 

Climb

 

 

 

 

Reach above shoulders

 

 

 

 

Squat/crouch/kneel

 

 

 

 

Push/pull

 

 

 

 

Lift

 

 

 

 

Usual amount

 <10 lbs.

 11-25 lbs.

 26-50 lbs.

 51+ lbs.

Carry

 

 

 

 

Usual amount

 <10 lbs.

 11-25 lbs.

 26-50 lbs.

 51+ lbs.

 

Employee must use hands for repetitive action such as (please check all):

Task

Right

Hand

Left

Hand

Simple grasping

 Yes

 No

Yes

 No

Firm grasping

 Yes

 No

Yes

 No

Fine manipulation

 Yes

 No

Yes

 No

 

WORKING CONDITIONS INCLUDE

In an average workday, employee is exposed to (check one frequency for each task):

Task

None

Occasional

Frequent

Constant

General shop or store conditions

 

 

 

 

General office environment

 

 

 

 

Humid, extreme hot/cold temps (non-weather)

 

 

 

 

Outdoor weather conditions

 

 

 

 

Fumes or airborne particles

 

 

 

 

Fluorescent lights

 

 

 

 

Moving, mechanical parts

 

 

 

 

Toxic chemicals

 

 

 

 

Loud noise intensity levels

 

 

 

 

Risk of electrical shock

 

 

 

 

Travel for job

 

 

 

 

                 

 

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