Overnight Guest Services Associate - Phinney Ridge
Job Details
Men's Shelter - Seattle, WA
High School
Customer Service

Are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that has made it on the Best Christian Workplaces 2 years in a row? If so, we want to talk with you.


The Overnight Guest Services Associate oversees the activities and areas of the Phinney Ridge Winter Satellite Shelter and those engaged therein. The Guest Services Associate will be responsible for monitoring our guest’s activities while at the shelter. This position may require weekend and holiday hours.


This position will start on November 1st, 2022. 

Shift Schedule

3 or 4 nights per week, 7:00 PM – 7:00 AM





  • Perform as a God-honoring steward of the Mission property and Church property, including job related equipment and facilities.
  • Monitor all safety and fire hazards, as well as guest activity.
  • Assist guests with using the restroom.
    • Due to the sensitive nature of these job functions we are only able to consider males
  • Maintain records of guest and all mat assignments.
  • Facilitate the requesting and fulfillment of clothing, hygiene supplies, etc., for guests.
  • Coordinate guest orientation, which includes: guest registration, sign-in, sleeping arrangement, blanket assignment, community code of conduct, and shelter space and amenities.
  • Complete data entry of new and existing guests, staff logs, and incident reports as necessary.
  • Responsible for set-up and tear down of overnight shelter to include: taking all shelter materials out of trailer and setting it up according to protocol. Clean up of the shelter space during the evening and morning, and ensure all shelter equipment is placed securely in trailer in the morning.
  • Be available to equip, encourage, and work with outside volunteers.
  • Perform urine analysis drug tests.
  • Perform and maintain COVID-19 protocols in the shelter as directed by the mission.
  • Maintain a positive, pleasant, professional Christian attitude.
  • Connect guests to resources that will help them move out of homelessness
  • Attend and participate in all Mission, Division and Department meetings and training, as required.
  • Any other job-related duties as assigned by supervisor.
Qualifications & Experience

 Qualifications & Experience


  • High school diploma or equivalent required. AA in social services or other behavioral science preferred.
  • Proficeint in Microsoft Office Suite.
  • Prior experience working in a social services environment is highly preferred
  • The ability to work overnight and weekends is required


Work Environment


While performing the duties of this job, the employee is frequently required to stand, walk and sit for long periods of time in a temperature-controlled environment.  Occasionally balance, twist, stoop, kneel and reach with hands/arms.  Regularly lifts up to 40 pounds and walks, use stairways to climb to multiple floors within the company.  Frequently will talk on the phone and use computer extensively.  Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.




This position is subject to a pre-employment background check and drug screen.