Customer Service - Technical Support
Job Details
Entry
PBI Gordon HQ Shawnee - Shawnee, KS
Full Time
4 Year Degree
None
Day
Customer Service
Who We Are

PBI-Gordon Corporation is top talent. Who is PBI-Gordon? We develop and manufacture turf and ornamental products, and animal health products. In other words, we work for anyone who loves a beautiful lawn or a round of golf. And we work for animals and the people who love and care for them.

PBI-Gordon offers competitive pay, great benefits, a team-focused culture, and genuine stability – we’ve been doing this for 70 years.

But arguably, the best thing about PBI-Gordon is the owners: Us. PBI-Gordon is 100% employee-owned. We’re not publicly traded – this company is ours. We act like we own the place because we do. And we’re always looking for good folks to join us. Sound good? Come GROW with us!

The primary purpose of this position is to handle incoming calls of a technical nature, research the issue in question and provide a solution for the customer.

Primary Accountability:

1.   Handle incoming calls related to questions about company products and their intended use. 

2.   Research issues relevant to calls received and provide appropriate feedback.

3.   Track calls/issues for future reference purposes.

4.   Work with customers who have complaints about products and work toward a solution. 

5.   Process customer inquiries regarding product-related issues, including documentation of inquiries and negotiations of small settlements.

What You'll Bring

Education: Minimum of Bachelor’s Degree in Agronomy, Biology or Horticulture.

Experience:  5-years experience in a related field/industry.

Specialized knowledge or training:  Knowledge of various sprayers helpful. 

Other skills: Excellent customer service and communication skills; friendly and courteous; good knowledge of Microsoft Word and Excel. 

PBI Gordon

The heart of the PBI-Gordon approach to doing business is relative simple: Deliver Quality Products with unwavering integrity. Serving the turf and ornamental and animal health industries, we are committed to providing products that offer the performance and innovation our customers need, and to delivering those products with the personal service our customers deserve.

Our commitment to quality and integrity began with our founders in 1947, and is embraced today by our employee-owners. Moreover, it has helped PBI-Gordon earn our leadership position in the industries we serve.

  • Founded: 1947
  • Employees: 500+

PBI Gordon is proud to offer a comprehensive benefits package to eligible, full-time employees. You share the costs of some benefits (medical), and PBI Gordon provides other benefits at no cost to you (company paid life insurance, short term disability, long term disability). In addition, there are voluntary benefits with reasonable group rates that you can elect through PBI Gordon payroll deductions (dental, vision, voluntary life).

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