Director of Care Coordination
Job Details
Statewide - Ohio
Fully Remote
Full Time
Graduate Degree
$100,000.00 - $115,000.00 Salary/year
Health Care

As a socially responsible health care employer and provider, we require our associates to show proof of annual influenza and COVID-19 vaccinations unless approved exemption is provided. An approved exemption from COVID-19 vaccination will require weekly testing for the Associate. Additional information will be provided by HR upon hire.


Planned Parenthood of Greater Ohio is seeking mission-minded Associates to join us as a full-time (37.5 hours per week) Director of Care Coordination.



The Director of Care Coordination (DCC) is responsible for the systems and licensed and non-licensed staff that ensure the patient and their support people receive the care they need from providers and resources within the medical neighborhood in an equitable way to ensure an outstanding patient experience and promote positive health outcomes. Systems must be designed to address health equity both within and outside of health care including the social, financial, communication, medical, psychological and logistical barriers to accessing health care. The DCC has overall responsibility for leading the management and transformation of care coordination at PPGOH which includes, but is not limited, to case management, patient navigation, triaging, referrals, centralized follow-up, and quality improvement functions ensuring PPGOH’s mission of providing high-quality, equitable, and patient-centered care, as well as creating an outstanding patient experience are met. Additionally, the DCC will ensure the organization is compliant with fulfilling these duties in line with the parameters set forth in the organization’s Medical Standards and Guidelines and any other regulatory requirements.



Our Mission

We protect, promote, and provide empowered health care for people throughout Ohio.

  • We respect and honor all people
  • We are committed to a diverse and inclusive environment for patients and staff
  • We provide health care - without judgment
  • We maintain responsible business practices
  • We regularly demonstrate our shared organizational workplace values and standards in order to educate and care for the communities that we serve



  • Paid Time Off
  • Paid Parental Leave
  • Medical 90% employer-paid base medical plans for single coverage
  • Dental
  • Vision 100% employer paid
  • Life Insurance 100% employer paid
  • Accidental Death & Disability 100% employer paid
  • Long Term/Short Term Disability 100% employer paid
  • 401(k) with matching employer contribution up to 4%
  • Nine (9) paid holidays per year



  • The Director of Care Coordination sets the tone for how the practice functions as a patient-centered practice and ensures the practice has clinical and operational support and resources to implement a medical neighborhood model by developing and transforming systems to ensure seamless and integrated communication and coordination of care.
  • This position is responsible for understanding the organization's throughput and flow objectives, barriers, and opportunities, and formulating the vision, strategy, and direction for the Care Coordination model.
  • Leads and supports the organization’s pursuit for quality improvement through NCQA accreditation and other means.
  • The Director of Care Coordination will determine how to operationalize this strategy, managing, motivating, and directing the staff and leadership in the support of high-quality patient care, safety, financial improvements, and optimal patient flow.
  • The Director collaborates with internal and external service leaders to ensure optimal care coordination and patient flow to needed levels of care to ensure best practice and patient outcomes.
  • Fosters, develops, coordinates, and maintains relations and networks across the service area in collaboration with the Referral Resource Manager to support PPGOH patients with their abortion care, gender affirming care, gynecologic care, smoking cessation, behavioral health, primary care and mental health needs.
  • Designs care coordination service delivery aligned with organizational goals and clinical, financial, and experience outcomes across all service lines, collaborating with multidisciplinary teams to execute care management responsibilities including a close partnership with clinicians, operations, and analytics functions.
  • Provides leadership and consultations in all aspects of care coordination, as well as develops, implements, directs and evaluates an operational plan for care coordination that aligns with the organizational strategic plan to ensure that processes meet or exceed regulatory and industry standards.
  • Develops measures of success around the care coordination program to include the impact on patient health outcomes, patient retention, overall patient satisfaction and willingness to recommend PPGOH for care.
  • Reports and analyzes the impact of the program as related to the Social Determinants of Health.
  • Serves as a highly visible leader, colleague, and mentor, providing leadership, direction, and education.
  • Collaborates with external partners, affiliate leaders and physician advisors in the development and execution of the care coordination program.



Centralized Follow-up Supervisor, Clinical Quality Manager(s), Referral Resource Manager, Patient Navigator(s)



  • LISW or APRN preferred.
  • Bachelor’s Degree in Nursing, Social Work, Health Care Administration, Public Health, or other related field.
  • 5 years supervisory or program management and improvement experience. Additional experience will be considered in lieu of a degree.
  • Previous experience overseeing licensed staff and various functions of health care delivery.
  • Previous experience managing and/or building referral networks with an emphasis on health equity.
  • Customer service or patient care experience required.
  • Previous experience working with individuals of a diverse socio-economic background.
  • Exceptional interpersonal, team-building, and external relationship building skills to establish and maintain strong relationships with a diverse group of stakeholders.
  • High level of comfort in dynamic, shifting environments.
  • Strong organizational and communication skills
  • Must be able to work independently with the ability to prioritize and lead with minimal supervision
  • Must maintain confidentiality



Planned Parenthood has served Ohioans with safe, accessible, and affordable health care for 100 years and welcomed more than 100,000 patient visits to our health centers in 2020. Every day, we fight to provide this care to everyone, no matter their income level, insurance status, zip code, color, creed, or country of origin.


As a mission-driven health care provider, Planned Parenthood is dedicated to ending health disparities and achieving health equity among all races. We work on all levels through our health centers, educational programming, and public policy to make the greatest impact on the communities we serve.


In order to become the leading organization for high quality reproductive health care, we continuously strive to create a supportive work environment that results in a positive experience for patients and associates alike. We find this support in our In This Together workplace values and service standards that bring associates together and foster an inclusive culture.


Planned Parenthood of Greater Ohio (PPGOH) is an equal opportunity employer. We care for our business by ensuring that all of our decisions regarding the employment relationship, including the terms, conditions, and privileges of employment, are in accordance with our principles of equal opportunity.


As a matter of PPGOH policy we affirm that we respect and honor all people and we will not discriminate against employees or applicants for employment on the basis of sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, race, color, ethnicity, religion, national origin, ancestry, age, disability, medical condition, genetic information, marital status, sexual orientation, political affiliation, military and veteran status, or any other legally protected characteristic.


In addition to the above commitments, PPGOH seeks to have employees that reflect the broad diversity of those that we serve and we encourage all who are ready to be In This Together to apply.