Director of Housing and Residence Life
Job Details
Lane College - Jackson, TN
Full Time
Graduate Degree
Admin - Clerical


Reports to: Vice President for Student Affairs/Dean of Students

Classification: Exempt

Salary: Commensurate with Experience

Job Summary

The Division of Student Affairs at Lane College is looking for an experienced, caring, and committed professional to oversee the department of Housing and Residence Life.

The Director is responsible for the establishment and implementation of long-term planning, annual goals and objectives, assessment activities, and services and programs for a highly diverse residence system housing 1,275 students. The Director shapes the residential experience and creates an environment where students feel welcome and safe, as well as connected to each other and the campus. The position also advances the sense of beauty in the physical space with an attention to detail and a commitment to hospitality, as well as delivery of an outstanding level of customer experience.


  • Support the Lane Colleges mission, vision and core values.
  • Works with leadership to develop an effective long-term vision for Housing and Residence Life that ties to the College strategic plan.
  • Serve as the representative for the Housing and Office of Residence Life for college committees, as requested and appointed.
  • Responsible for supervision of all Lane College campus residential facilities.
  • Responsible for the opening and closing of the residence halls at the beginning and end of the academic year, and during period of academic recess.
  • Maintain up-to-date housing data that accurately reflects the campus population.
  • Provide oversight of all Housing Occupancy data and coordination; specifically, room assignments and changes, the renewal process, and implements and enforces policies and procedures.
  • Lead and supervise the residence life staff, which includes recruiting, selection, training, team building and all personnel actions.
  • Develops educational materials, procedures, and training programs for the residence hall staff and key student leaders.
  • Maintain a visible presence in the residence halls and engage in positive, professional interactions with students to promote community development.
  • Assess student satisfaction in housing through formal and informal means, such as benchmarking surveys, customer satisfaction surveys, and other assessment measures.
  • Participate and engage in campus life events in the evenings and on weekends, as needed.
  • Engage with students educating, explaining, interpreting, and reinforcing policies as listed in the Student Code of Conduct, housing contract, and student handbook.
  • Effectively communicates with students, parents, administrators, faculty, and vendors.
  • Coordinates with administrators and maintenance staff concerning residence halls maintenance and capital improvements.
  • Collaborates with facilities and housekeeping to ensure the proper and timely maintenance and upkeep of residential facilities.
  • Conducts monthly walkthroughs of residence halls and grounds to assess facilities issues or concerns, identify any areas in need of repair.
  • Ensure resident requested repair orders are completed on a timely basis.
  • Develop process reports of damages, needed repairs, items of a similar nature, and follow-up regarding the completion of repairs.
  • Provide feedback to residents on progress of requested repair orders.
  • Ensure that the community and its grounds are in good repair and provide a safe and attractive environment for residents.
  • Selects, trains, supervises, evaluates, and encourages developmental opportunities and growth for assigned professional and student staff members.
  • Maintain professional relationships and communication with Physical Plant staff
  • Supports campus student success and retention efforts, and coordinates assessment and retention efforts in the residential community to ensure resident satisfaction.
  • Additional duties as assigned.


Required Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education and experience required.

Minimum Qualifications

  • Masters degree in higher education, student personnel, counseling or related field required.
  • Must have at least five years of recent, substantive work experience in supervision and budget management, as well as experience in a college residential setting.
  • Must exhibit excellent customer service skills, strong verbal and written communication skills, organization and planning skills, and Microsoft Office and computer database/ systems knowledge.
  • Must be able to work under pressure to meet deadlines.
  • Must be able to work extended hours including evenings and weekends when needed.
  • Able to be on-call for responding to after-hours emergencies.
  • Enjoy working with a diverse student population of all ages, backgrounds, and cultures.
  • Walking, climbing stairs, sitting, and standing long periods of time may be required.
  • Ability to lift up to 10 lbs. 1% of the time.

Application Instructions
Interested candidates should complete application and upload a resume and cover letter by the priority deadline of November 30, 2021.

  • All prospective Lane College employees are required to satisfy a criminal background check.
  • All employees that operate a motor vehicle on behalf of Lane College must be cleared annually using Department of Motor Vehicle records.