Recovery Rehousing Case Manager
Job Details
Los Angeles Street - Los Angeles, CA
Full Time
$42,000.00 - $44,000.00 Salary/year
Day Shift
Nonprofit - Social Services

The Downtown Womens Center seeks a full-time Re-Housing Case Manager, responsible to support Participants who are vulnerable to COVID-19 to become stable in permanent housing by providing the following pathways: Problem Solving, Recovery Re-Housing or Bridge to Subsidy services. This position will work with Participants who have been temporarily housed through supplemental services and are either unsheltered or in other shelter settings. The Recovery Re-Housing Case Manager will also provide direct service and advocacy to link Participants with housing, basic needs, medical and mental health services, job training and public benefits. The level of case management and services will be determined on the Participants needs and acuity score from HMIS assessment. This position is part of an interdisciplinary team and provides innovative services that are at the forefront of homeless services. An ideal candidate is strengths-based, decisive, flexible, and creative. This position is a member of the Community Based Housing department and reports directly to the Re-Housing Program Supervisor.

Essential Functions

  1. Provide individualized case management services to Participants (on-site and off-site) using the Housing First model; developing Housing and Services Plans, scheduling appointments, and providing necessary follow up to ensure progress and needs are adequately being addressed.
  2. Support Participants with budgeting, and connect them to public assistance benefits and/or employment programs, and accessing free or low-cost goods/services).
  3. Work to effectively meet Participants needs and resolve individual barriers through follow-up, advocacy and collaboration with DWC staff, and other community service providers.
  4. Complete CES packet (triage tool) on all Participants identified to determine most appropriate level of intervention.
  5. Provide financial assistance based on the level of care of each Participant, such as moving assistance, rental assistance, utilities etc.
  6. Identified Participants who can be match to Permanent Supportive Housing (PSH) and support them through the process.
  7. Collaborate with Lease Up to assist Participants in locating permanent housing; and accompany participant when meeting with landlords.
  8. Develop, establish, and maintain professional working relationships with landlords and property managers, with emphasis on direct contact and negotiation with unit owners.
  9. Conducts unit inspections as required by the program policies and guidelines.
  10. Maintain accurate and timely records of activities and services provided to each Participant using HMIS/Clarity and other tracking systems.
  11. Provide crisis intervention and group facilitation as necessary.
  12. Utilize evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention, and Housing First practices.
  13. Provide regular, written reports to Program Supervisor and additional reports as assigned.
  14. Participate in weekly individual and group supervision, in addition to other agency meetings and trainings as required.
  15. Participate in community meetings pertaining to services benefitting Participants, and serve as a representative of DWC at community events.
  16. Ability to work independently and/or with minimal supervision, prioritize, and problem solve. Critical thinking ability and good judgment.
  17. Transport Participants as necessary for housing and job searches.
  18. Valid California state drivers license, insurance, and use of a reliable vehicle required.
  19. Other duties as assigned to support the mission of the organization.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies (I.e. Flexibility, Communication Proficiency, Budget Management, Relationship Management)

  1. Time Management
  2. Decision Making
  3. Communication Proficiency
  4. Collaboration Skills
  5. Organization Skills
  6. Attention to Detail
  7. Flexibility
  8. Creativity
  9. Communication Proficiency
  10. Cultural Humility

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee must also be able to operate a vehicle.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30am-5pm.

Regular travel throughout Los Angeles County is expected for this position.



Required Education and Experience
Preferred bachelors degree in social work or related field and strong knowledge of the complexity of poverty and womens homelessness, mental illness, trauma, substance abuse, and health issues.

  1. Experience as a case manager or similar position and knowledge of community resources required
  2. Knowledgeable of housing preferred.

Required Knowledge/Skills/Position Qualifications

  1. Resourcefulness in locating housing (market rate rent and subsidized housing)
  2. Excellent active listening and crisis intervention skills with ability to exercise and model good judgment.
  3. Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences.
  4. Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with effective record keeping.
  5. Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required.
  6. HMIS or other database management preferred.
  7. Current valid California state drivers license, insurance, and access to reliable transportation with good driving record.
  8. Oral and written fluency in Spanish and English a plus.

Work Authorization/Security Clearance (if applicable)

Criminal background check and clearance required.

Downtown Women's Center actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization’s effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, disability, geography, socio-economic status and other unique attributes that make us who we are.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.