Commercial Loan Servicing Representative
Job Details
Mountlake Terrace - Mountlake Terrace, WA
Full Time
High School

SUMMARY: Responsible for providing excellent customer service to both internal and external customers. Funds and services moderate to complex commercial and construction loans, including the review of loan documentation prior to funding.

  • Ensures effective communications and information sharing throughout the team, with other departments, outside contact, and customers as needed. Seeks ways to improve effectiveness of communications.
  • Works closely with the Consumer and Commercial Lending departments to ensure the accurate boarding and servicing of consumer, commercial, and construction loans.
  • Inputs information accurately into the Bank’s core processing system to complete the loan record for funding and servicing.
  • Processes transactions including new loan fundings, advances, paydowns, payoffs, and wires as requested.
  • Perfects the Bank’s security interest for certain consumer loans.
  • Processes renewals, extensions, and modifications for commercial loans as requested.
  • Utilizes reports for tracking and problem solving.
  • Maintains and updates all system records and commercial loan files according to procedures.
  • Presents ideas to the Commercial Loan Operations Manager to improve efficiencies within the Commercial Loan Operations Department.
  • Provides support for branches and internal departments.
  • Adheres to 1st Security Bank of Washington policies and supports management decisions and goals in a positive, professional manner.
  • Performs other duties as assigned.


  • High school diploma or equivalent related experience, and at least 2 years loan servicing experience within a financial institution or equivalent.
  • Possess strong multitasking and prioritization capabilities.
  • Possess the ability to troubleshoot and resolve problems quickly and accurately.
  • Basic knowledge of all applicable regulations that pertain to this position is required.
  • Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.



To perform this job successfully, an individual should be proficient in the Microsoft Office suite of products, particularly using MS Excel, Word, and Outlook.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee will operate in a general office environment, using office equipment such as a phone and a computer.
  • The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment.The employee must be able and willing to interact frequently with the general public.