Clinical Program Manager
Job Details
San Pedro Street - Los Angeles, CA
$60,000.00 - $78,000.00 Salary/year
Nonprofit - Social Services

DWC seeks a full time Clinical Program Manager, to support the strategic planning and enhancement of the clinical and case management program consisting of housing navigation, trauma recovery center, individual and group therapy, psychiatric services, and substance abuse treatment. The manager will provide oversight and supervision to a team of social workers, case managers, PT psychiatrist, PT psychologist, and clinical interns in order to enhance the therapeutic services offered to women. This position will also help manage DWC’s Trauma Recovery Center, train and model crisis intervention skills, increase enrichment/vocational activities, and provide clinical consultation and trainings to the Clinical Department. An ideal candidate will lead, inspire, and motivate a team of professionals whose primary goal is to provide holistic, trauma informed care to women in the Skid Row community. This position will also create a strengths-based culture in treatment planning and service delivery. This position is a member of the Clinical Department, and will work in collaboration with other professionals, and report directly to the Senior Director of Clinical Programs.

Essential Functions

  1. Provide clinical leadership and oversight of the day center case management and mental health services
  2. Develop strategies and programmatic plans for the case management and mental health programs and ensure organizational goals are met
  3. Oversee clinical intern program consisting of MSW/PsyD students
  4. Provide oversight of funding and grant requirements associated with case management, mental health and Trauma Recovery Center programs and compile information in collaboration with Senior Director of Clinical Programs
  5. Develop and enhance the coordination of case management and mental health policies, procedures, and services
  6. Enhance enrichment activities and vocational support for DWC’s participants
  7. Ensure that community referral resources are accurate and updated
  8. Develop and maintain relationships with clients, staff and local service providers, participate in community meetings pertaining to services benefitting clients, and serve as a representative of DWC at community events
  9. Provide clinical consultation and trainings to staff across departments
  10. Oversight of quality assurance of clinical documentation
  11. Assist Health and Wellness and Clinical staff with crisis intervention and model de-escalation techniques as needed.
  12. Comply with local, state, and federal confidentiality laws and regulations
  13. Provide regular, written reports to the Senior Director of Clinical Programs and additional reports as assigned.
  14. Other duties as assigned to support the mission of the organization.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies (I.e. Flexibility, Communication Proficiency, Budget Management, Relationship Management)

  1. Trauma Informed
  2. Program Management/Development
  3. Relationship Management
  4. Flexible and empathic
  5. Good communicator
  6. Strong leadership skills
  7. Organized and detail oriented
  8. Time management

Supervisory Responsibility 

  1. Provide supervision to a team of case managers, clinicians and clinical interns
  2. Provide supervision and oversight to PT Trauma Recovery Psychologist and PT Psychiatrist

Work Environment
This job operates in a professional office and Day Center program environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type and Expected Hours of Work 
This is a [full-time] position. Days and hours of work are [Mon-Fri 8:30am-5pm] with flexibility to work nights and weekends as needed.

Travel opportunities may occur



Required Education and Experience 

  1. MSW, LCSW, Marriage and Family Therapist, or Psychologist
  2. LCSW preferred
  3. Clinical Supervisory Experience preferred
  4. 2yrs Post Licensure and certified to provide BBS clinical hours preferred
  5. 3 yrs of program management experience preferred
  6. Experience working in community mental health preferred
  7. Strong understanding of the complexity of poverty and women’s homelessness, mental illness, trauma, substance abuse, and health issues; knowledge of relevant Evidence-Based Practices (Trauma-Informed Care, Motivational Interviewing, Harm Reduction, Housing First) required
  8. Crisis intervention experience, and familiarity and comfort working with issues related to homelessness, substance abuse, mental health diagnosis, and history of trauma required
  9. Knowledge of LAHSA grants, HMIS, and CES systems preferred
  10. Oral and written fluency in English required; Spanish a plus
  11. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required

Required Knowledge/Skills/Position Qualifications

  1. Knowledge and training in EBPs (i.e. Seeking Safety, Trauma Informed Care)
  2. Knowledge and experience with DSM V and Diagnosis
  3. Personable and able to develop external relationships that maximize community resources
  4. Excellent active listening and crisis intervention skills with ability to exercise and model good judgment
  5. Strong written and oral communication skills; proven ability to communicate with diverse audiences
  6. Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with effective leadership and record-keeping
  7. Able to solve problems by being resourceful and using creativity
  8. Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines
  9. Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required; experience with HMIS and CES strongly preferred

Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization’s effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.

Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.