Loan Operations Representative I - Process Improvement
Job Details
Entry
Mountlake Terrace - Mountlake Terrace, WA
Full Time
High School
Day
Banking
Description

SUMMARY:  Responsible for assisting with loan servicing projects and administrative activities for the Bank. We are looking for a highly-motivated individual who shares our vision to “wow” customers with exceptional customer service and come to work every day with a positive, can-do attitude, provide exceptional customer service to all internal and external customers and work together with other team members to ensure all department responsibilities are completed daily. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Maintains knowledge of company projects, services and trends affecting team activities including technology advances and compliance/regulatory trends.
  • Ensures policies and procedures are up to date and in compliance with all applicable regulations.
  • Demonstrates a commitment to process improvement, operating efficiencies and reduction in operating costs.
  • Documenting and following up on important actions and decisions from meetings to ensure that updates to servicing systems are completed.
  • Ensuring Project deadlines are met.
  • Works with Loan Ops Department managers to organize, create and implement all department projects.
  • Ensuring projects adhere to framework and all documentation is maintained appropriately for each project.
  • Ensures team members are equipped with the knowledge and guidance on policies and procedures required to perform efficiently.
  • Performs other duties as assigned.

 

Qualifications

EDUCATION and/or EXPERIENCE

  • High school graduate or equivalent.
  • At least 1-3 years’ experience in Loan Operations, 1 year project coordination; or equivalent combination of education and experience.

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee will primarily operate in a general office environment, using office equipment such as a phone and a computer.
  • The noise level in the work environment is moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing to work in an open environment and able to interact frequently with other departments.
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