Hotel Houseperson
Job Details
Entry
Homestead Resort & Golf Club - Midway, UT
Seasonal
High School
None
Any
Hospitality - Hotel
Description

The Houseperson is responsible for providing exceptional service to guests by carefully, discreetly, and seamlessly ensuring that guest and Blue Sky expectations are met as regards to in-room supplies, orderliness, deliveries, special service requests, and care of the personal property.

 

 

Qualifications
  • Load and unload linens and supplies in and out of the cart, following housekeeping standard operating procedures.
  • Transport linens and supplies from housekeeping storage to guest rooms, upon request.
  • Support room attendants with additional supply need and remain available to incoming radio requests.
  • Organize and stock all incoming linens in designated areas and shelves.
  • Be familiar with all hotel services/ features and local attractions in Summit County in order to respond to guest inquiries accurately.
  • Assist Banquet servers with special guest requests and must be able to work as a Banquet server in case of absenteeism.
  • Set an example for other service staff regarding service standards, side work, productivity and professionalism in the workplace.
  • Comply with all departmental policies/service procedures.
  • Complete all opening/closing side duties as assigned.
  • Maintain and complete all tasks assigned by management.
  • Assist in switching beds in and out of guest rooms, including king beds, twin beds, rollaway and cribs.
  • Ability to anticipate and understand guest service needs remaining calm and courteous.
  • Ability to drive a golf cart, and pass the property golf cart safety test.
  • Ability to input and access data into a computer.
  • Ability to think clearly, quickly, maintain, concentration, and make a concise decision in pressure situations.
  • Ability to exert physical effort in setting up rooms.
  • Ability to stand and walk for up to 8 hours.
  • Communicate courteously and professionally with guests to assess needs, operate discreetly to fulfill all supply requests.
  • Anticipate guest needs.
  • Perform other duties as directed, developed, or assigned.
  • Skills Required:
  • Professional, polished service, etiquette, and protocol skills and knowledge.
  • Genuine infinity for interactive meaningfully and positively with guests.
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, and courtesy.
  • Must be able to work independently with minimum supervision.
  • High School diploma or equivalent.
  • Minimum 17 years of age.
  • Ability to satisfactorily communicate in English with guests, management, and coworkers to their understanding.
  • Ability to communicate legibly.

PHYSICAL DEMANDS:

  • Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Frequent need to perform standing and walking activities related to inspecting the property.
  • A constant need to perform the following physical activities: grasping, turning, finger dexterity.
  • Occasional need to stand for long periods of time.
  • Lifting/carrying up to 25 lbs. frequently.

 

Slate Canyon Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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