Manager of Reference Service
Job Details
Experienced
Senator John Heinz History Center - Pittsburgh, PA
Full Time
Graduate Degree
None
Day
Description

The Heinz History Center is currently seeking a full-time, Manager of Reference Services. As a public-facing member of the Library & Archives team, the Manager of Reference Services provides in-person and remote research support to patrons of diverse backgrounds, ages, and skill levels, including students, educators, genealogists, media, History Center staff, and the general public. This position enthusiastically assists patrons in accessing the Library & Archives’ unique collection of personal papers, organizational records, published materials, and digital resources. The Manager of Reference Services oversees the cataloging, preservation, development, and promotion of the organization’s library collection, which includes books, maps, newspapers, and serials. The Manager of Reference Services promotes these materials through contributions to public programs, educational sessions, outreach initiatives, History Center publications, and social media. The position actively contributes to the planning and visioning process focused on encouraging the use of library collections by History Center visitors. 

 

The Manager of Reference Services works a Tuesday through Saturday schedule and is a Department Head position reporting to the Director of the Detre Library & Archives.

 

The key responsibilities of the Manager of Reference Services include:

  • Provide reference and information assistance to patrons for library and archival materials. Support History Center staff with reference and research      assistance for the creation of exhibits, publications, products, learning initiatives, media requests, and social media outreach 
  • Manage the cataloguing, preservation, development, security, and promotion of the library collection
    user statistics/data
  • Respond to reproduction requests by digitizing materials, sending the appropriate usage forms, and collecting payment information for processing
  • Train and supervise staff, volunteers, and interns in research assistance, patron services, digitization, and administrative work
  • Maintain library databases and resources, including those related to library accessions, special collections, and research guides
  • Catalog all new library and archival materials in OCLC Connexion and the History Center’s online catalog (EOS.Web). Serve as point of contact  in communications with catalog vendors
  • Ensure that all library materials receive spine labels, book plates, and stack locations
  • Evaluate and select new resources for the library collection. Acknowledge offers of published materials from prospective donors
  • Provide superior customer service and create a welcoming environment for a wide range of researchers. 
  • Coordinate scheduling of research visits and reference desk coverage
  • Prepare and monitor reference statistics. Recommend and implement improvements to reference services based on professional best practice and user statistics/data
  • Respond to reproduction requests by digitizing materials, sending the appropriate usage forms, and collecting payment information for processing
  • Train and supervise staff, volunteers, and interns in research assistance, patron services, digitization, and administrative work
  • Maintain library databases and resources, including those related to library accessions, special collections, and research guides
  • Catalog all new library and archival materials in OCLC Connexion and the History Center’s online catalog (EOS.Web). Serve as point of contact in communications with catalog vendors
  • Ensure that all library materials receive spine labels, book plates, and stack locations
Qualifications

Requirements:

  • A master’s degree in Library Science (MLS)/Library and Information Science (MLIS) or an equivalent combination of education and experience
  • Three to five years of professional experience in the library and archives field, included demonstrated experience with providing reference service and supervising others
  • Working knowledge of original cataloging practice and standards including MARC and RDA 
  • Excellent skills in verbal and written communication, customer service, research, project management and prioritization of tasks 
  • Demonstrated ability to manage multiple projects and deadlines
  • Knowledge of library and archives concepts, standards, and best practices
  • Proficiency with Microsoft products

The successful candidate will be required to prove that they have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.


Preferred:

  • Familiarity with ArchivesSpace, database management, and genealogy resources
  • Demonstrated experience with OCLC Connexion, original cataloging practice and standards including MARC and RDA
  • General knowledge of Pittsburgh and Western Pennsylvania history
  • Experience with writing grants, drafting, and revising policies, and preservation of library and archival material 
  • Experience with the supervision and coordination of volunteers is a plus

Why Work at the History Center?

  • Rewarding, mission-driven work that makes an impact in the community!
  • Dynamic workplace located in Pittsburgh’s historic Strip District
  • Voted the Best Museum in Pittsburgh by Pittsburgh Magazine’s Reader Poll 2022
  • Full benefits package including medical, dental, and vision insurance
  • 403(B) retirement plan
  • Paid time off 
  • Nine (9) paid holidays
  • Company paid life insurance / LTD
  • Discounts in the Museum Shop and Cafe
     
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