Training Specialist
Job Details
Experienced
Nation Wide - ,
Full Time
High School
Negligible
Day
Training
Description

Shift4 Payments (NYSE: FOUR) is a leading provider of integrated payment processing and technology solutions, delivering a complete omnichannel ecosystem that extends beyond payments to include a wide range of value-added services. The company’s technologies help power over 350 software providers in numerous industries, including hospitality, retail, F&B, e-commerce, lodging, gaming, and many more. With over 7,000 sales partners, the company securely processed more than 3.5 billion transactions annually for over 200,000 businesses in 2019. For more information, visit shift4.com

 

Training Specialist Description:

The Training Specialist position is responsible for delivering training programs that increase skills, knowledge and behaviors across our customer-facing teams. The position will be responsible to provide instructor-led training sessions (live and recorded/on-demand sessions) across the Shift4 organization including technical support, customer service and sales teams. This position offers the right candidate an opportunity to participate in curriculum and content development as well as define appropriate delivery type to achieve stated objectives. This role will work closely with sales, support and product leadership to develop training approaches and program implementation to achieve overall learning objectives. 

 

Responsibilities:

  • Assist in the creation and development of training resource material, schedules, and curriculum

  • Deliver training courses, both live and on-demand to include lectures, web-based programs and hands-on sessions

  • Facilitate and proctor assessments and examinations

  • Review and analyze course evaluations to determine effectiveness of training sessions

  • Ensures LMS is accurate and employee reporting is current

  • Recommend and implement approved revisions to course materials as necessary to improve training effectiveness.

 

Qualifications:

  • 4+ years of professional experience

  • 2+ years in a Customer Success, Training, or L&D environment.

  • Experience delivering ILT/vILT learning programs

  • Experience with using presentation tools including powerpoint, Prezi or equivalent

  • Experience using webinar conferencing platforms including GoToWebinar, Zoom, or equivalent

  • Knowledge in adult learning principles, both inside and outside of traditional classroom environments

  • Able to engage individuals and larger audiences

  • Able to teach complex technical topics to a wide range of skill levels

  • Knowledge of learning and development best practices 

  • A proven track record of training program development

  • Effective verbal and written communication skills

Nice to have: 

  • Experience in the Payments and Point of Sale (POS) industries

  • Professional certification, such as CPLP or CPTM

 

Shift4 Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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