Loan Control Representative
Job Details
Experienced
Mountlake Terrace - Mountlake Terrace, WA
Full Time
Day
Banking
Description

SUMMARY: Responsible for collecting on past due Consumer Loans, Mortgages, and HELOC’s, including charged off loans in a Customer Service oriented environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Follow and be familiar with our procedures as well as Fannie Mae and Freddie Mac processes and procedures.
  • Responsible for incoming and outgoing collection phone calls on past due and/or charged off loans.
  • Send Collection letters, provide loan history to customers, process mail returns, etc.
  • Orders payment coupons upon request.
  • Processes correspondence from customers, insurance companies, branches, etc.
  • Submit on-line payments and create Check by phone and Debit payments over the phone.
  • Quotes payoffs upon request.
  • Negotiate payoff balances on Consumer loans, Mortgage loans, and charged off loans, when necessary.
  • Send accounts out for Door Knock or Repossession, when appropriate.
  • Prepare loans for Legal action, when necessary.
  • Skips Tracing.
  • Provides customer service to branches and other departments.
  • Answers general loan questions from customers and internal departments/branches.
  • Performs other duties as assigned.
Qualifications

EDUCATION and/or EXPERIENCE

  • High school diploma or equivalent and at least one year collection experience required.

  • Basic knowledge of all applicable Regulations that pertain to this position is required.

  • Mortgage and/or Banking collection experience preferred.

  • Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.

  • Must possess a valid Washington State driver’s license.

  • Must be bondable.

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and willing and able to learn other software.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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