Job Summary

The Client Implementation Specialist engages the customer after the sale of business technology. This person will work with the internal and external customer to organize the implementation of their new technology and make their transition as seamless as possible.

DUTIES AND RESPONSIBILITIES:

• Work with sales representatives and logistics team to organize each small deal within the company.
• Own and drive the communication between each department to ensure a seamless implementation.
• Organize delivery, logistics, best training options, networking set-up and supply needs with the internal and external customer.
• Stay up to date with new technology, training and the continuous improvement and advancements Fraser makes as a whole. Investigate and promote improved equipment, processes and methods while keeping the growth of the company and maximizing cost savings at the forefront.
• Serve as a backup in the event that the project management team becomes inundated with large deals.

Education:

• Related Bachelor's degree preferred

Experience:

• Customer service experience
• Basic knowledge of technology used in conjunction with our equipment including, but not limited to, Microsoft office, Adobe Acrobat, Adobe creative suite, Google docs, Google drive, MAC applications

Skills:

• Exceptional customer service skills
• Capable of learning new technology applications quickly.
• Ability to interact with customers and end-users on daily basis in a professional manner.

Physical Demands: be able to push, pull, or carry up to 30 pounds occasionally.

Work Environment: office setting with minimal distractions

Travel Required: No travel required, must maintain a valid drivers license