Training Specialist
Job Details
Kettle Cuisine - Lynn, MA
Full Time

Job Summary

The Training Specialist will be, reporting to the Human Resources Director, and will be a vital business partner to Operations, Food Safety/Quality and employee health and safety. Primarily responsible for assisting the company in meeting its business objectives through effective training programs for all locations. The Training Specialist is responsible for developing and delivering training to new and existing employees in all aspects of manufacturing, supply chain, and business office functions, maintaining records of all training including: documents and updates, implementing new training schedules, developing and revising Standard Operating Procedures, assuring safety in the work place and adherence to our GMPs, Food Safety and Quality Systems, providing hands-on training in all factory areas in addition to developing training plans and utilizing multiple forms of training media. Will develop annual training and employee development plans and strategies for Kettle Cuisine.

Role and Responsibilities

Is responsible for creating skill development training that can be delivered by factory, safety and quality trainers within our facilities. Maintains accurate training records and ensures that employees have completed required training in a timely manner. Analyzes job duties and writes job breakdowns; develops and adheres to training timetables. Develops standardized training plans, assessments, data gathering systems and tracks employee progression and success rates that ensure employees think systematically about their job and the critical link between KPIs, standardization and continuous improvement. Conducts audits and evaluates work instructions to ensure employees are performing processes as stated.

Assist in delivering safety and quality classes to new hires and current employees. Must be comfortable in front of an audience and willing to speak in public on a regular basis. Provides training assistance for new and current employees that are learning new skills. Pairs employees with employee trainers/coaches to ensure effective assimilation of the job requirements. Supports trainers/coaches and conducts audits to ensure training is being conducted satisfactorily. Acts as a champion of Kettle Cuisine and its core values, and as a change agent by encouraging positive attitudes and behaviors towards training, skill development and work duties. Will support other HR projects as needed.

Key Responsibilities:

  • Writes or revises SOPs, job aids, knowledge assessments and skills assessments; compiles and publishes training metrics
  • Analyzes training needs and develops specific training programs to help employees learn, sustain, and/or improve their job skills
  • Develops train-the-trainer training for others, such as production and packaging trainers, to deliver to employees
  • Develops annual training matrix by employee group (temps, prep, packaging, forklift, office, etc.) and monitors training compliance. Provide constructive feedback and coaching to employees
  • Develop skills training matrix for skilled positions (machine operators, kettle cooks, etc.) to advance employee skills and develop employees cross functional knowledge
  • Facilitate classroom training programs and provide on the job training to employees. Facilitate various non-technical training (train the trainer, leadership and other soft skill training) as well as computer based and classroom training as needed
  • Works with HR Teams to manage external training vendors and grant programs and coordinate meeting times and spaces for training programs
  • Research and recommend new training methods. Identify training gaps and develop strategies to close them
  • Anticipate problems or opportunities and implement proactive solutions
  • Manage and execute training interventions designed to solve specific training problems for either individuals or groups
  • Contribute to a culture of safety first in compliance with Environmental, Health, and Safety (EHS) for all employees
  • Train, explain and ensure execution of processes in production while strictly adhering to GMP, quality, food safety and environmental health and safety guidelines and any other related regulations which could apply.

As A Leader Within the Kettle Cuisine Team You Are Expected To:

  • Model and support Kettles Core Values and safety culture
  • Create a culture of accountability & performance
  • Drive a focus on quality and continuous improvement
  • Plan work, track results and resolve variances


  • Works with little supervision, but work is reviewed. Exercises discretion within areas of responsibility.
  • Recommends actions and alternatives to supervisor and others.
  • Position has little to no contact with customers.
  • Position makes indirect contribution to efforts that generate moderate levels of revenue.
  • Decisions or actions may have a moderate impact on other departments and/or external relationships of the organization. Errors are usually detected after the fact and may result in moderate interruption and delays in work output.


  • Cross-trains other employees and answers questions from co-workers but is not responsible for performance management.


The work environment characteristics described here are representative of those a Training Specialist encounters while performing the essential functions of this job.

Physical Demands/Efforts

  • Work requires occasional physical exertion, including some lifting of objects weighing up to 25 pounds.

Mental & Visual Demands

  • Work performed by this position requires moderate concentration to effectively execute moderately complex tasks.
  • Work occasionally requires some degree of visual effort for periods of time.

Work Environment and Hazards

  • Employee works in a manufacturing setting with some exposure to heat, cold, dust, or other factors of minor inconvenience.
  • The position has some exposure to hazards that might cause minor injury.
  • Less than 25% travel is required for this position. Travel would be to other sites via airplane


Kettle Cuisine complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

Qualifications and Experience

Minimum Education: Bachelors degree in a related field; however, additional related work experience will be considered in lieu of the education requirement.


  • Minimum of 2 years of related industry experience. Must have a good command of the English language both written and spoken, being able to develop, deliver, read and understand training material. Bilingual in Spanish is preferred. Must have strong interpersonal skills, be able to work effectively and efficiently in a team environment and provide constructive feedback and coaching to other employees. Demonstrated attention to detail, high level of organization and time management skills. Must have good research skills to perform advanced and analytical research to find reliable and relevant content for the learner. Must have high empathy skills and understanding of effective adult teaching methodologies and the willingness to keep abreast of new techniques in teaching

Training Specialist must have availability and flexibility to work different shifts and days, sometimes for weeks at a time, to provide support and training to all of our employees. May need to work weekends or overtime as required.

Technical Experience: Experience in developing or delivering training in a manufacturing and office environment. Prior experience with vocational training programs desirable. Must have the ability to develop, train and implement standard work instructions, work processes, and flow documents for training and development. Lean/CI background is highly desired. Experience and proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint. Alchemy experience a plus.

Industry Experience: Prior experience in manufacturing or pharmaceutical industry, with preference for food or beverage, industry experience.

Required attributes

  • Self-starter able to conceptualize and drive initiatives forward
  • Positive attitude and motivated by contributing to the overall success of the team
  • Able to develop strong relationships with internal and external stakeholders
  • Creative problem-solving skills
  • Obsessive attention to detail, well organized and able to juggle many projects at once
  • Comfortable moving at a fast pace and in ambiguous environments
  • Passionate about food
  • Willing to address difficult situations head on with patience and respect


Kettle Cuisine takes the utmost pride in its people, products and reputation. Each employee is expected to understand and live our Core Values every day.

  • Honor Food We create and produce the best tasting, safest, all-natural recipes that strive for perfection in every batch, from bench to kettle
  • Honor Each Other We seek to develop trusting, respectful and mutually rewarding relationships with all our team members and business partners
  • Honor Development We recognize and nurture each others talents, strengths and interests in order to further strengthen and grow our team
  • Honor Innovation We continually strive for creative and sustainable ways to achieve excellence