JOB SUMMARY: This position is responsible for the scheduling of hardware orders in an effective manner in order to utilize available delivery slots and maximize cost savings provide the best customer experience as possible.
Major Duties and Responsibilities:
Investigate and promote improved equipment, processes and methods
Receive equipment orders into inventory.
Notify C2G team of any mistakes on orders. Correct and pull additional items if necessary.
Assist in pulling equipment and assigning serial numbers to hardware orders.
Send items that may have been added to an order after delivery of machines to corresponding area branch and notify Global Support to assign field technician for install.
Assign and Link serials in EA to properly link equipment and upload orders into SharePoint once completed.
Plan, Develop and Assign delivery routes in order to maximize delivery slots.
Provide each individual order a target delivery day, keeping into account the customers requested day(s) while working with Logistics Install Project Coordinator or Project Manager to facilitate coordination of delivery date and time.
Back up to Install Project Coordinator to reach out to customer to obtain delivery information to schedule installs.
Schedule 3rd party delivery resources for difficult installs and during peak delivery times.
Assign technician(s) to set up hardware orders and ensure they are completed on time in accordance to the delivery schedule.