Patron Services Rep
Job Details
Jones Hall - Houston, TX
Part Time
High School
Admin - Clerical

Job Title: Patron Services Representative

Department: Patron Services

Reports to: Director, Patron Services

Status: Part-time, non-exempt


Essential Job Functions:

  • Act as phone representative in taking inbound calls from Symphony patrons.
  • Uphold and embody the Symphony’s customer service mission through proactively offering superior service, personalized care, and a positive experience that exceeds customer expectations.
  • Process subscription and single ticket orders in the “Tessitura” ticketing system, including the facilitation of subscriber ticket exchanges and season ticket renewals.
  • Ensure the accurate processing and mailing of customer tickets.
  • Engage successfully in cross-selling, up-selling, and donation asks.
  • Balance daily receipts.
  • Work box office concert duty, as scheduled.
  • Perform additional duties as required by the Houston Symphony.
  • High School Diploma or equivalent, some completed college courses is a plus
  • Experience in customer service and/or ticket office sales.
  • Professional demeanor.
  • Computer literacy.
  • Strong initiative and ability to work independently and as part of a team.
  • Flexibility and the ability to multi-task.
  • Ability to work evenings and weekends, including some holidays.
  • Knowledge of and interest in classical music preferred.