Donor Family Aftercare Assistant, Temporary
Job Details
Entry
Bellevue - Bellevue, WA
Part Time
Description

The Donor Family Aftercare Assistant provides support to the Donor Family Aftercare team with meeting the needs of programs regarding post donor case bereavement support to donor families.

This is a part-time temporary position, up to 28 hours per week, with an estimated duration of employment until May 2022.

 

General Responsibilities

  • Become knowledgeable about organ, eye, and tissue donation and the transplantation field.
  • Provide bereavement and grief resources to families.
  • Facilitate correspondence between donor families and recipients.
  • Participate with the execution of donor family events.
  • Help with planning of special projects for donor families.
  • Close collaboration with the Donor Family Aftercare Specialist and Donor Family Aftercare Coordinator.
  • Adhere to quality standards and legal compliance with regulatory and accreditation agencies (AOPO, OPTN, CMS, etc.).

 

Bereavement Support

  • Delivers grief and bereavement support for LifeCenter Northwest (LifeCenter) donor families.
  • Assistance with all post donor case family follow-up, including but not limited to: required mailings, phone calls, written correspondence, answering donor family questions, etc. 
  • Ensures donor families have accurate, real-time access to information about bereavement support via our external website, printed collateral, email, and over the phone.
  • Facilitates donor family and transplant recipient communication in collaboration with transplant centers and other Organ Procurement Organizations, ensuring timely response to requests, and quality documentation.
  • Provides support to the Donor Family Aftercare Specialist and Coordinator with required mailings to ensure that they are timely and accurately delivered to donor families.

 

Communications and Events

  • Provides support to the Donor Family Aftercare team on the execution of donor family events.

 

Documentation and Data Management

  • Ensures accurate and timely documentation of all family support interactions including, but not limited to, iTransplant.

Supervision

  • This position has no supervisory responsibilities.

 

Qualifications

KNOWLEDGE, SKILLS, ABILITIES

  • Ability to learn and understand applicable local/state/federal regulations.
  • Crisis intervention skills and a demonstrated ability to discern between grief issues and other life issues that merit referral to other resources are necessary.
  • Multi-tasking, i.e., ability to function and complete work with competing priorities and expectations, good problem-solving skills.
  • Personal and interpersonal skills, i.e., clarity, diplomacy, consideration, sensitivity, confidentiality, and the ability to collaborate.
  • Excellent written and verbal skills, including the ability to prepare correspondence, manuals, and presentations with minimal supervision.
  • Ability to analyze and assess situations and create solutions.
  • Advanced knowledge of personal computers with at least intermediate and preferably advanced skills in Outlook, Word, Excel, MS Project, Power Point and other comparable software programs.

 

BEHAVIORAL REQUIREMENTS

The employee in this position must uphold the core values of LifeCenter; these include:

  • Integrity: We are trustworthy, reliable, respectful, and accountable.
  • Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
  • Courage: We take personal responsibility and face challenges head-on.
  • Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.

Physical Activities/Requirements

  • Travel requirements out of the general work area are infrequent, but if required to be done so by automobile.
  • This position requires manual dexterity sufficient to effectively operate phones, computers and other office equipment.
  • The individual must have the ability to speak clearly using the English language to accurately convey information and be able to hear at a normal speaking level both in person and over the phone.
  • Specific vision abilities required by this position include close vision, depth perception, and the ability to adjust focus.
  • Generally working conditions do not require exposure to hazardous materials nor extremes in health and safety hazards. Work is normally performed in an office or hospital setting, as well as other business environments.
  • The employee is required to lift up to 25 pounds with or without assistance.

 

ANTICIPATED WEEKLY TIME COMMITMENT

The duties of this position will typically require 28 hours per week. Because of the nature of this position, the incumbent may need to work outside of regular business hours, including evenings and weekends, sometimes without advance notice..

 

EDUCATION, EXPERIENCE & JOB REQUIREMENTS

  • Bachelor’s degree from a four-year college or university is preferred.
  • Relevant work experience can be considered and substituted for academic requirements.
  • Applicants will have at least five years of applicable work experience.
  • Experience working in the field of grief and bereavement is preferred (e.g. counseling, chaplaincy, social work, etc.).
  • Experience in a health care environment or related field is preferred.
  • Requires a valid driver’s license and access to an insured automobile or the ability to arrive and depart from work and work-related functions at expected times.

 

Based on considerations of various state requirements within our service area, Organ Procurement Organization industry practices, our hospital and community partner requirements, and our commitment to the safety of our people and communities, LifeCenter Northwest has made the decision to require members of our workforce to be fully vaccinated for COVID-19 by October 18, 2021.

Proof of vaccination, or applicable medical or religious exemption will be required as a condition of employment upon offer. For those that need to complete the vaccination series, start dates will be adjusted.

 

LifeCenter Northwest is proud to be an Equal Opportunity Employer. 

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