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Electronic Services Representative

Job Details

AVB Operations Center - Broken Arrow, OK
$18.00 - $21.25 Hourly
M - F, 8:30 am - 5 pm



The Electronic Services Representative is a member of the team that supports electronic banking services for our bank. This team regularly assists customers over the phone with a variety of banking transactions, electronic services, and technical assistance. Additionally, they are a critical part of our fraud defense monitoring and disaster & business interruption response functions. This specific position on the team is an important representative of employee and customer needs in the implementation of our strategic digital initiatives.

Primary Responsibilities

  • Under the direction of the Senior Operations Officer, coordinate the Digital Initiative for the Customer Accounting Department.
  • Assist customers in person or on the telephone by providing information and answering requests.
  • Perform research to assist customers including statement reprints, account balancing assistance and transaction disputes
  • Process and send ACH Origination files
  • Set up new ACH Originators
  • Conduct monetary investigations
  • Conduct Regulation E dispute investigations, track disputes to ensure compliance with the regulation and timely credit to customer when required
  • Process domestic and international outgoing wire transfers, insuring compliance with banking regulations, bank policies and funds transfer agreements
  • Process Bank to Bank transfers
  • Accept and process stop payment requests
  • Review daily AT reports for unusual/suspicious activity. Contact customer regarding validity of transactions and report suspicious/fraudulent activity to BSA officer.
  • Set up and maintain ACH loan payment origination
  • Set up and monitor remote and mobile deposit
  • Create and maintain DocuSign templates


Minimum Requirements

  • At least two years' customer service experience
  • Proficiency in MS Windows and MS Office
  • Basic math, reading and writing skills
  • High school degree or equivalent
  • Applicable knowledge, aptitude, and skills
  • Relevant experience preferred

Physical Requirements

Time spent standing: Minimal

Lift (weight): Max 20 pounds Frequency: Minimal

Motion: Bend, Sit, Squat, Reach, Lift arms above head

Functional Requirements: Visual Acuity, Audio Acuity, Manual Dexterity, Speak/Read/Write English, Ability to efficiently process data, discern patterns, and recognize inconsistencies in information.