The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers. To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.
Healthy NYC is an innovative project that provides the Health Department with important health information in a timely and cost-effective way. To date, Healthy NYC has recruited about 13,000 adult New Yorkers to join a survey cohort that we are using to conduct population health research. Healthy NYC surveys on COVID-19 have provided critical citywide information on symptom prevalence and treatment, testing, awareness of government recommendations, racial inequities, and adverse mental health. Such information is being used by the City to respond to the pandemic. Other Healthy NYC surveys have assessed social determinants of health, food insecurity, energy insecurity, and other important health issues.
The Fund for Public Health in New York (FPHNY) seeks a Healthy NYC Panel Manager, funded through a grant from the Centers for Disease Control and Prevention through June of 2024. This position will be based at the Health Department’s office in Long Island City, NY, with the possibility of hybrid work.
This position will be within the New York City Department of Health and Mental Hygiene (DOHMH)’s Division of Epidemiology, Special Projects Group, and reporting to the Director of Special Projects. The Division of Epidemiology collects and analyzes data and communicates findings to monitor and improve the health of New Yorkers, and to inform decision making both within and outside of DOHMH.
The Panel Manager will maintain a high-quality cohort of survey respondents. Responsibilities include, but are not limited to monitoring cohort health, minimizing attrition, overseeing non-survey communications, managing incentives, and overseeing staff conducting surveys by phone. This person will also supervise two Panel Manager Coordinators, who are responsible for conducting survey interviews by phone and providing support to participants, and a Panel Administrator, who tracks and send gift cards. The ideal candidate will have experience with survey research, be organized and detail-oriented, and possess excellent interpersonal skills.
The Panel Manager will:
- Monitor panel health, make recommendations based on findings, and execute panel maintenance tasks.
- Measure, minimize, and develop strategies to address attrition.
- Develop and distribute non-survey communications to participants, such as holiday cards, survey result summaries, and content for a member portal.
- Supervise the phone survey operations and response to participant concerns.
- Oversee management and fulfillment of incentives.
- Train and supervise student interns and temporary staff who help with calls and gift card during busy periods
- Resolve escalated participant concerns.