Employment Specialist (Brooklyn)
Job Details
Full Time
4 Year Degree
$50,000.00 - $55,000.00 Hourly
Up to 25%
Nonprofit - Social Services
Job Description

Bronx Parent Housing Network (BPHN) is looking for a Client Care Coordinator to join the team!

Who We Are: BPHN is committed to making a difference in solving the housing problem in New York City by transforming lives and creating holistic paths to employment so that individuals and families can secure safe, clean, affordable and permanent housing.

What We Offer:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Account (FSA)
  • Generous PTO
  • Pet Insurance
  • Employee Assistance Program (EAP)
  • Employee Discount Program
  • Tuition Reimbursement
  • Employee Referral Program
  • Professional Development
  • Employer Paid Life Insurance
  • 403b Plan
  • 403b Employer Match
  • An opportunity to positively impact the lives of the thousands of clients we serve!

PRIMARY FUNCTION/PURPOSE: The employment Specialist is responsible for assisting clients with finding jobs. Assess the educational and skill levels of clients, determining their occupational readiness, conduct workshops, and provide employment counseling to build client abilities and enhance job-search skills. Perform community outreach, and advocacy to build partnerships with potential employers, maintain a job resource bank that meets the job skill level of clients and offer training/internship opportunities for clients.



  • Assist low-income families and individuals to be proactive with employment applications, assisting clients with obtaining evidence of eligibility, and participating in advocacy and case conferences to streamline the application process.
  • Screen, assess and counsel clients, assisting unemployed populations, including former inmates, people with disabilities, and other marginalized populations.
  • Provide placement opportunities.
  • Evaluate and screen recruitment resources.
  • Conduct research on what are the key attributes for candidates best suited for positions and utilize this in client counseling and workshop sessions.
  • Maintain and manage a job resource bank and a resume database to facilitate sourcing and tracking.
  • Assist clients with updating their resumes and profile and scheduling interviews.
  • Work with Case Management and Benefits coordination staff to assist clients with constructing and sending applications.
  • Manage and post available positions at BPHN facilities for clients to have access.
  • Serve as the key liaison to candidates, internship sponsors and employers.
  • Apply Motivational Interviewing, Critical Time Intervention and other strength-based techniques including harm reduction, to successfully engage clients and facilitate their ongoing involvement in the development and execution their service plans, improving their ability to remain housed permanently and to embark on a path towards economic stability.
  • Coordinate with the on-site HRA staff person or other benefits/entitlements staff to expedite the processing and triage for client applications for rental assistance and benefits.
  • Ensure that the right supports are in place for preventing eviction, including substance abuse treatment, harm reduction, crisis counseling, parenting, financial counseling, budgeting, housing advice workshops and ensure that provider relationships are maintained for optimal client experience.
  • Document all service delivery in CARES or other funder database as required including documentation of: eligibility screening, comprehensive assessments, case conferencing, re-assessments, client referrals to supportive programs and services accessed
  • Make referrals to community-based organizations on behalf of familys and act as family, program, and agency liaison to these CBOs
  • Collect and compile data in accordance with DHS/BPHN standards and needs
  • Compile and contribute statistical data to the Shelter Director (or anyone s/he designates) in support of internal and external reporting requirements.
  • Respond timely to requests for information from BPHN, DHS and or any external entity in consultation with the Shelter Director
  • Related duties as assigned








PROBLEM-SOLVING: Maintain up to date knowledge and skills on information management systems, program evaluation best practices, and analytics.

KNOWLEDGE: Job duties require a general familiarity with work similar to that provided by Bronx Parent Housing Network programs, services and operations.



Education: Bachelor’s in Social Work, business human resources, human behavior and organizational psychology or another related field. Employee must be proficient in written and oral English; Written and oral Spanish proficiency is strongly preferred.

Experience: Prior experience in recruiting, communications, or community development.

Related Skills or Knowledge: Exhibit excellent interviewing skills. Knowledge of entitlements/benefits programs, Employee relations and employment laws and acts



Adheres to Bronx Parent Housing Networks Policies and Procedures. Acts as a role model within and outside the agency. Performs duties as workload necessitates. Attendance and Dependability: the employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments. Communication and Contact: the employee communicates both verbally and in writing with superiors, colleagues, and individuals inside and outside Bronx Parent Housing Network. Relationships with others: the employee works and communicates effectively and relates well with others including superiors, colleagues, and individuals inside and outside Bronx Parent Housing Network. The employee exhibits a professional demeanor in dealing with others and works to maintain constructive working relationships. Employee adheres to mission statement and guiding principles.



The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, use hands, tools or controls, reach with hands and arms, climb stairs, balance, kneel, talk or hear. The employee must occasionally lift and/or move up to 10-15 pounds. Specific vision abilities required by the job include close vision and distance vision. Must be able to travel within the five boroughs of New York City using all modes of public transportation.


Thank you for your interest in working with us!

Website: www.bphn.org

EEO STATEMENT: BPHN provides equal opportunity for employment and advancement to all employees and applicants for employment. BPHN does not discriminate against any individual based on race, creed, ancestry, citizenship status, religion, color, age, national origin, political belief, sex, sexual orientation, gender, gender identity or self-image, gender appearance, behavior or expression, transgender status, marital status, familial status, military or veteran status, disability, genetic information, family medical history or request for or receipt of genetic services, domestic violence victim status, prior arrest or conviction history, or any other characteristic or status protected by law in employment decisions including recruitment, hiring, compensation, fringe benefits, staff development and training, promotion or transfer, lay-off or termination, or any other condition of employment. BPHN is committed to fostering diversity at all levels.

Proof of Vaccination is a Job Requirement at BPHN