​​Velotech, Inc. is a locally owned business that has operated in Portland since 2002. Velotech is the parent company of BikeTiresDirect, Western Bikeworks, and Trisports. 

This position is responsible for responding to customer phone calls, emails, and for working directly with customers in our store. Customer Experience Specialists provide product information, advice and order assistance. Qualified Customer Experience Specialists also review orders and price match requests and assist with site content, including product reviews, photos and descriptions.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Answer product questions & assist with the order process
• Analyze customer questions, troubleshoot, and provide clear answers in an efficient and professional manner
• Develop trust and loyalty with consumers and build value in our brands
• Navigate a sophisticated order processing system
• Generate performance reports and recommend improvements
• Coordinate with Returns to assist customers with returns and exchanges
• Assist walk-in customers with product questions and purchases
• Retrieve products from the warehouse to assist walk-in customers

ADDITIONAL RESPONSIBILITIES/DUTIES:

• Navigate a sophisticated order processing system
• Work with Marketing to assist with customer-facing content, including site maintenance, product images and descriptions
• Increase sales by genuinely helping customers learn about additional/alternative product options

MINIMUM JOB REQUIREMENTS:

• Basic computer skills
• Strong knowledge of cycling
• Previous customer service experience is a plus, as is sales, service and mechanical experience in the cycling industry

KNOWLEDGE, SKILLS, & ABILITIES:

• Excellent communication and organizational skills
• Solid knowledge of cycling products
• Ability to work in a high volume, fast-paced environment
• Ability to work independently or with others to manage multiple task with minimal supervision.