The project-based Permanent Supportive Housing (PSH) Program Manager provides oversight of intensive case management and other supportive services for individuals who have experienced long-term homelessness, histories of trauma, and long-standing health and mental health concerns. The project-based PSH Program Manager oversees services and operations at Downtown Womens Centers project based sites. The PSH Program Manager is responsible for upholding high standards of quality for support services, works closely with an interdisciplinary direct service team to build a safe and welcoming community that supports stabilization and housing retention.
- Responsible for the oversight of services and operations of the project-based permanent supportive housing program
- Provide strengths-based and trauma-informed supervision to a team of leadership and direct service staff, including but not limited to PSH Supervisor, Case Managers, Resident Managers, Occupational Therapist, and Nurse
- Responsible for the oversight of accurate and timely records of case management notes, assessments, individual service plans, group activities, and services provided to each client
- Oversee implementation of ageing in place programing, including multidisciplinary teams providing services
- Oversee housing retention supports and coordination of housing retention planning
- Participate in and facilitate weekly group supervision
- Ensure compliance with CHAMP and HMIS system
- Collect and compile program data for audit compliance
- Review notes, psychosocial assessments, and other charting documentation.
- Develop systems to ensure that the program is efficient, effective, low-barrier, and meeting funding expectations and organizational goals
- Collaborate with the Property Manager to support resident recruitment, intake and orientation, and ensure compliance with housing regulations and contractual requirements
- Maintain a robust list of resources for the supportive services team
- Provide crisis intervention and model de-escalation techniques as needed
- Provide regular, written reports to the Director of Permanent Supportive Housing and additional reports as assigned
- Collaborate with community stakeholders to ensure that DWC utilizes best practices as it pertains to permanent supportive housing and emerging practices
- Other duties as assigned to support the mission of the organization
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies (I.e. Flexibility, Communication Proficiency, Budget Management, Relationship Management)
- Flexibility with schedule
- Communication proficiency
- Data management
- Relationship management
- Stress Tolerance
- Problem Solving
- Decision making
- Priority setting/Planning
- Conflict management
- Time management
- Costumer/client service
This position has supervisory responsibilities.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday-Friday from 8:30 a.m.-5:00 p.m, with flexibility to work some nights and weekends if needed. Note: the Permanent Supportive Housing department operates 24 hour programs.
Traveling from our Los Angeles street housing to our San Pedro Street housing is expected for this position. Occasional transportation of clients may occur. Travel for conferences and trainings may occur. Travel for local meetings is required.
Required Education and Experience
- Bachelors degree in social work or related field preferred, Masters degree strongly preferred.
- Experience in managing a program or project with compliance and evaluation requirements and supervision of direct service personnel preferred
- Crisis intervention experience, and familiarity and comfort working with issues related to homelessness, substance abuse, mental health diagnosis, and history of trauma preferred
- Ability to manage competing priorities, including proficiency in balancing direct service responsibilities with effective project and staff management
Required Knowledge/Skills/Position Qualifications
- Strong knowledge of the complexity of poverty and womens homelessness, mental illness, trauma, substance abuse, health issues, and older adults; familiarity with permanent supportive housing model and evidence-based practices
- HMIS experience preferred, with knowledge of data collection tools to track client progress
- Excellent active listening and crisis intervention skills with ability to exercise and model good judgment
- Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences
- Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
- Ability to be flexible with hours when needed
- Oral and written fluency in Spanish and English a plus
- Lived expertise a plus
Downtown Womens Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organizations effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.
Downtown Womens Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Occasionally cover the residence and assist with securing coverage for both sites. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.