Customer Implementation Specialist
Job Details
Headquarters Allentown PA - Allentown, PA
Full Time
$15.00 - $15.00 Hourly

Shift4 Payments is the leader in secure payment processing solutions, powering the top point-of-sale and software providers across numerous verticals, including Food & Beverage, Hospitality, Lodging, Gaming, Retail and e-Commerce. This includes the companys Harbortouch, Restaurant Manager, POSitouch, and Future POS brands, as well as over 300 additional software integrations in virtually every industry. With eight offices across the U.S. and Europe, 7,000 sales partners and three state-of-the-art data centers, the company securely processes over 1 billion transactions annually for nearly 200,000 businesses, representing over $100 billion in payments each year. For additional information, visit

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


Job Title: Integration Analyst

Job Location: Allentown, PA

Employment Type: Full Time Salary


Job Description: Through teamwork and individual project management, you will be part of a project-oriented team that will execute hardware, software, and payment projects.



  • Testing new applications/hardware/software to ensure functional requirements are met
  • Develop workflow, monitor performance, and observe utilization of both software and physical hardware
  • Create detailed documentation and articulate instructions to a variety of people
  • Maintain aggressive timelines for assigned projects
  • Develop and maintain relationships with technical team members across brands
  • Assisting with troubleshooting escalated tickets from all departments
  • Maintain and organize equipment, POS system set ups, lab records, projects tools, etc

Job Qualifications:

  • Self-motivated and independent work ethic, with the desire to train and assist others
  • Strong attention to detail
  • Work independently with minimal direction
  • Excellent analytical, decision-making, and problem-solving skills
  • Excellent time-management skills with the ability to handle stress, prioritize tasks and work under shifting deadlines
  • Excellent verbal and written communication skills
  • Proficient in Google suite (Drive, Sheets, Docs)
  • Ability to drive multiple projects simultaneously
  • Ability to quickly self-teach with a focus on hardware, software, and payment products
  • Ability to remain organized but flexible in a fast-paced environment
  • Must maintain a high level of confidentiality and discretion at all times
  • Flexibility in a dynamically changing environment, acknowledging urgency when necessary

Preferred Qualifications:

  • Associates or Bachelors degree in Information Technology, Computer Science, or equivalent preferred
  • Any Certification is beneficial, but not required (Microsoft, Oracle, Linux, Cisco, PMI, etc.)
  • Experience in payment processing systems
  • Experience with customer based interactions
  • Experience with POS hardware and software
  • 2+ years Technical Support/ troubleshooting experience preferred
  • Ability to document test cases, expected outcomes, and processes


Shift4 Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Job Summary

Shift4 Payments is looking for an individual who is driven, extremely self-sufficient, highly motivated, and hold themselves to the highest standards of professionalism. We will be evaluating candidates based on how they interview, prior experiences, knowledge, and references.  This position requires employees to maintain cooperative, diplomatic working relationships with co-workers, supervisors, customers, and the public; work as part of a team and collaborate with colleagues, and complete projects under tight deadlines even when there are competing requirements and changes in assignments.   



  • Utilize a number of proprietary databases to complete account setups and distribute necessary paperwork to the appropriate departments
  • Research, review, and respond to all incoming correspondence
  • Complete daily incoming tasks include: tickets, emails, queue work, and daily reporting
  • Interact and coordinate with other departments to resolve all merchant related issues
  • Receive and resolve inbound internal chats
  •  Demonstrate exemplary performance & attendance
  •  Current work hours are 9:00 am – 6:00 pm EST, Monday - Friday with occasional overtime opportunities
  • Collaborate with the Underwriting and Onboarding teams to optimize department efforts
  • As part of the Data Processing team, you will occasionally be called upon to perform other duties not included in this job description
  • Understand all aspects of company paperwork and forms



  • High school diploma or the equivalent required
  • Associate’s degree or Bachelor’s degree preferred
  • Experience with Microsoft Office Suite, Google Suite required
  • Strong typing skills with strict attention to detail a must
  • Excellent listening, written, and verbal communication skills
  • Self-starter and who can handle multiple tasks in a fast-paced environment





Shift4 Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.