Relationship Manager

The relationship manager is responsible for helping Bankers Bank of Kansas (BBOK) meet its business goals by retaining and expanding current relationships and gaining new relationships. This will be accomplished by maintaining a broad understanding of each customer bank and their current product and service usage, as well as their future needs. The relationship manager will be the primary point of contact for assigned banks; as such, he/she will be expected to build strong relationships with customers by demonstrating a high degree of professionalism, knowledge and credibility.

Compensation is base plus commission.

Responsibilities:

• Acquire and maintain in-depth product and pricing knowledge across all of the banks lines of business
• Stay abreast of trends in the banking industry and competitor offerings
• Provide an excellent customer experience for customers by offering a high level of service and being a trusted advisor
• Collaborate with various departments to identify prospects and implement marketing strategies
• Take a lead role in the sales process including participating in demos, contract and proposal negotiations, and the closing process.
• Establish and effectively manage a short, mid and long-term sales pipeline to track business opportunities and achieve sales and revenue targets in conjunction with department goals
• Ensure a seamless transition to the appropriate department or subject matter expert and periodically monitor customer satisfaction
• Keep effective calling notes
• Attend relevant banking events, conferences and tradeshows to maintain visibility, share knowledge and identify prospects
• Maintain knowledge of and be in compliance with all rules and regulations as appropriate, including but not limited to GLBA and safeguarding customer information
• Other duties as assigned

• Proven success working in a business development role or in business-to-business sales
• Demonstrated ability to achieve sales goals
• Excellent analytical and problem-solving skills
• Effective time management and organizational skills
• Exceptional negotiation and decision-making skills
• Excellent verbal and written communication skills
• The ability to travel, up to 50% of which may include overnight travel
• Proficiency in all Microsoft Office applications

Physical Demands and Work Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job the employee is regularly required to talk and hear. The employee frequently is required to stand, bend, kneel, and walk; use hand to finger, handle, or feel; and reach with hands and arms. The employee is required to sit for extended periods of time. The employee must occasionally lift/and or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• The work environment is usually well lighted, heated and/or air-conditioned indoor setting with adequate ventilation. The noise level in the work environment is usually low. Minimum exposure to outside elements.