Home Lending Front Desk/Order Out
Job Details
Everett Home Lending - Everett, WA
Full Time
High School

Contributes to the success of 1st Security Bank by greeting callers and visitors warmly and directing them to the proper channel either in person or on the phone. Actively demonstrates the Bank’s commitment to WOW our customers and each other. Provides thorough, accurate and timely disposition of requests, ensuring exceptional customer service. Responds to queries by phone, email and written correspondence.

  • Serves as first point of contact and host for all visitors to the Bank. Greets guests with a smile, attends to their needs and directs guests to the proper destination.
  • Answers, directs/redirects calls to the appropriate party.
  • Orders appraisals, flood, escrow and prepares file for processing
  • Responds to inquiries about the Bank; supplies information to the general public, clients and customers.
  • Performs back-up administrative and clerical support duties for Home Lending team, including drafting correspondence, managing calendars and scheduling appointments.
  • Receives and disburses mail, deliveries and manages vendor relationships.
  • Maintains a tidy and professional reception area.
  • Manages conference call function.
  • Performs others duties as assigned.
  • High School Diploma and 1-2 years of customer service experience, preferably in a bank.

  • Excellent verbal, written and interpersonal skills.

  • Exceptional customer service orientation.

  • Knowledge of administrative and clerical procedures and best practices.

  • Strong information management, organization, planning and detail orientation.

  • Demonstrated initiative, reliability; ability to multi-task and manage stress.

  • Professional personal presentation; proper manners, etiquette.

  • Ability to maintain discretion and confidentiality at all times.

  • Must be bondable.


To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software. Solid word processing and computer database skills with accurate keyboarding at 60+ wpm.