Internship - Technology
Job Details
Jones Hall - Houston, TX
Internship
High School
Information Technology

Job Title: Intern-Technology

Department: Information Technology

Reports to: Sr. Director of IT and Data Analytics

Status: Temporary, Part-time, Hourly

Summary:

This position will assist and backup the Sr. Director of IT and Data Analytics and the IT Team.

Essential Job Functions:

  • Active Directory maintenance, Mac OS X, Google Collaboration Apps.
  • Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person, over the phone or by remote access.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for computer users seeking help.
  • Ask questions to determine nature of problem.
  • Walk computer user through problem-solving process.
  • Follow up with computer users to ensure issue has been resolved.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Perform additional duties as required by the Houston Symphony Society.

Qualifications:

  • High School Diploma / GED, desirable experience in Windows environment.
  • One (1) year work experience installing, maintaining, and repairing computers and peripherals preferred.
  • A+ certification required within 6 months of hire.
  • Experience with Microsoft Windows and Microsoft Office; PBX, computer hardware.
  • Help Desk experience.
  • Self-motivated, strong organizational, communication and interpersonal skills.
  • Ability to pull network cables, manage wireless networks and troubleshoot.
  • Must be able to climb a ladder and lift 50 lbs.
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