Required Knowledge, Skills, and Abilities
The employee is expected to perform or possess the following:
- Thorough knowledge of established web-based databases and techniques of searching and accessing those resources.
- Thorough knowledge of established practices and procedures for an integrated library system (ILS).
- Thorough knowledge of library procedures for determining needs and interests of customers.
- Knowledge of collection development policies and procedures.
- Knowledge of library resources, programs and services in a public library.
- Strong customer service and communication skills.
- Strong organization and attention to detail.
- Ability to handle and resolve disruptive behavior effectively.
- Ability to work independently and to set priorities.
- Ability to operate relevant computer systems including hardware and software, such as Microsoft Word, Excel, electronic databases, e-mail, and internet navigation in addition to other office equipment and security systems.
- Ability to work cooperatively and maintain effective interpersonal skills with the public and co-workers.
Education and Experience
- These skills and abilities typically are acquired through a combination of training and experience including a college-level education or specialized training such as library science, presenting programs or other profession-based subject areas.
- Three years of experience providing customer service in a library or public service environment is required.
Physical and Environmental Conditions
The physical demands described here are representative of those that must be met by a staff member to perform the essential functions of this job successfully.
While performing the duties of this job, the incumbent is required to: talk and hear; sit, stand and walk; use hands to finger, handle or feel; reach with hands and arms; specific vision requirements include sufficient vision to read and recognize numbers and alphabetical characters on computers, devices, books, and other library materials. An incumbent may frequently lift, push, pull, carry, load and unload objects or materials weighing up to 35 pounds.
Most of the work is carried out within a generally accessible, safe, indoor environment. There are regular interpersonal contacts with staff members and with customers of various ages. These contacts and situations are deemed to be generally safe and free of undue stress, but require incumbents to be cordial, helpful and skilled in interpersonal relations with others both in the public and within the Library District.
The following supplemental questions will be asked during the application process:
- Describe your experience in providing technical assistance in computer hardware and software.
- Describe your experience in creating programs and presenting information to groups of people.
- Describe your experience providing customer service in a library or public service environment, including specific examples.
- Describe your experience navigating web databases and the techniques used for researching and accessing those resources.
- Describe your experience being in charge of a building or facility.
- Describe any college education and/or any additional post-secondary instruction and training you have had, including the major or program(s) of study.