Administrator On Call (AOC)
Job Details
Bellevue - Bellevue, WA
Full Time
4 Year Degree

The Administrator On-Call (AOC) has direct oversight of day-to-day organ recovery operations and all activities related to identification, evaluation, approach, management, and coordination of donor activity and all related documentation. The AOC will participate in an on-call and in-office blended schedule, serving as a clinical expert resource for LifeCenter team members.  The AOC supports the organizational goals of maximizing donation and organs transplanted by identified best practices and optimize donor management processes.


AOC Responsibilities:

  • Participates in a 24 hr call schedule to provide critical thinking and decision making along with resource management decisions.
    • This role is required to be on-call for a minimum of 7-9 shifts per month, as needed to ensure adequate call coverage, and is eligible to receive extra-call pay for any AOC shifts worked in excess of 9 shifts per month.
  • Engages proactively in donation referral and case activity by providing thorough, in-depth guidance to organ procurement team members utilizing highly developed clinical expertise and advanced knowledge of the organ donation process.  
  • Provides work direction and guidance to staff for donor evaluation, donor management and organ allocation directed towards maximizing organ recovery and transplantation opportunities. 
  • Provides the first line of communication for the on-site coordinator or Clinical Communications Coordinator.
  • Provides real-time clinical and administrative expertise and oversight aimed at maximizing donation during the referral and recovery processes for organ cases.
  • Problem solves with on-site organ team members and provides clinical and logistical expertise in all areas of the donation process.
  • Directs team member resources during case and referral activity.
  • Maintains an awareness of all active referrals and pending activity to ensure optimal use of available resources.
  • Ensures consistent application and compliance with regulatory standards/requirements as well as organizational policies and procedures.
  • Provides resource management and direction to the clinical teams for the day-to-day operations.
  • Evaluates and monitors clinical processes and donor management on completed donor cases (i.e. AOC Checklist completion).
  • Tracks referrals and reason for decision making to be reviewed at referral review meeting
  • Collaborates with clinical team to ensure consistent practice aimed at maximizing organ outcomes. Independently utilizes established policies and procedures to maintain consistent practice.
  • Functions as an expert and resource to Organ Recovery Coordinators in approach, management, placement activities and logistics.
  • Confidentially informs management of clinical staff performance.


Training Responsibilities:

  • Works closely with the Clinical Training Program Manager and serves as a content expert in training programs. Identifies needs, and assists in developing, coordinating and performing training for ODS staff.
  • Engages in clinical presentations, education and best practice sharing with groups outside of the organization.
  • Participates in national organizations to stay current in the field of organ procurement.


Communication Responsibilities:

  • Develops and maintains effective relationships with clinical and transplant stakeholders.
  • Collaborates with donor hospital staff and other organ recovery teams to facilitate successful transplant outcomes. 
  • Responsible for effective communication and coordination with medical professionals, hospitals and donation organizations. 
  • Serves as clinical resource for the Organ Donation Services and other departments which includes giving presentations to various groups.
  • Ensures effective communication and collaboration with clinical and hospital development staff, management, and senior leadership.
  • Works in concert with ODS Leadership, Medical Leadership, Clinical Training Program Manager, and Quality Departments to increase donation and transplantation outcomes and compliance with quality processes.


Administrative and Quality Responsibilities:

  • Independently and collaboratively researches and coordinates the implementation of new processes, procedures and best practices aimed at maximizing the outcome of the organ donation process to achieve organizational goals.
  • Fulfill duties outside of referral/case activities including availability in the office as directed by the Director to facilitate activities.
  • In addition to scheduled call shifts, attendance is expected at all mandatory meetings as defined by your manager. 

Educational Requirements:

  • RN or equivalent work experience; ACLS preferred.
  • Bachelor’s degree with previous ORC experience or equivalent combination of education and experience required.
  • CPTC required.

Behavioral Requirements: 

The employee in this position must uphold the core values of LifeCenter; these include:

  • Integrity: We are trustworthy, reliable, respectful, and accountable.
  • Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
  • Courage: We take personal responsibility and face challenges head-on.
  • Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life


Knowledge, Skills and Abilities:

  • Minimum of 4-years experience as ORC with 2 years relevant leadership experience or equivalent.
  • Must have advanced clinical skills and a demonstrated ability to drive results to improve processes and outcomes with the use of critical thinking, analytical skills, and problem-solving capabilities.
  • Successful demonstration of strong initiative, collaboration and communication skills with discretionary decision-making ability.
  • In this capacity, and with the influence this position carries across the organization, this individual must actively foster an organizational culture based on collaboration, support, and constructive communication, i.e.,: organization skills, ability to work effectively under deadline constraints, effective written and verbal communication skills, judgment and problem solving skills, education and training skills.
  • A proactive team player who must uphold the core values of the organization; these include integrity, respect, honoring diversity, personal accountability, teamwork, and professional behavior.
  • Must be able to analyze and assess situations, create solutions to solve problems and motivate others to continually improve the processes necessary to meet organizational deliverables.
  • Ability to identify problems and collaborate with others to solve the problems in a timely and professional fashion.
  • Ability to learn new tools, applications, and technologies quickly, easily, and independently.
  • This individual must demonstrate operating knowledge of computers and smart phones with a demonstrable, intermediate level skill (at a minimum) with email, Word, Excel, and other comparable software programs.
  • Excellent knowledge of writing and editing standards, including grammar, punctuation, spelling, and vocabulary.
  • An ability to accurately present the donation process in formal and informal educational opportunities.
  • Must be compassionate, conscientious, ethical, and possess effective interpersonal skills that allow him/her to have effective communication with health care professionals and donor families.

LifeCenter Northwest is proud to be an Equal Opportunity Employer. 

Working at LifeCenter