Library Assistant- 20 Hours
Job Details
Entry
Perryville - Perryville, MD
Part Time
High School
$15.35 - $15.35 Hourly
Customer Service
Description

GENERAL SUMMARY:

Under the direct supervision of the Circulation Supervisor, the Library Assistant performs a variety of library circulation operations in a fast-paced, team-oriented work environment. Provides caring, non-judgmental customer service to all.

 

ESSENTIAL JOB FUNCTIONS:

  • Utilizes the library’s circulation database to search for, check out, place holds, and discharge materials for library patrons.
  • Registers patrons for new library cards.
  • Accurately enters data and updates patron records.
  • Calculates and receives fines and fees.
  • Proactively greets and welcomes patrons to the library.
  • Carries out and explains circulation policies and procedures to customers. Resolves problems and concerns in a positive manner which promotes and reflects exceptional customer service practices.
  • Actively promotes library services and programs to the community.
  • Recommends and reviews books and other library materials through various media outlets, including the CCPL website.
  • Responds to patron questions by phone and in person.
  • Empties book drops.
  • Processes and sorts incoming and outgoing deliveries.
  • Shelves materials and keeps shelves in order.
  • Responsible for interacting with outside organizations throughout the meeting room reservation process. Ensures prompt access to the meeting room and provides basic assistance to the organizer.
  • Assists customers with photocopying, printing, and self-check machines.
  • Presents and promotes a positive image of library and staff.
  • Contributes to staff morale by projecting a positive attitude.
  • Maintains facility and reports problems to appropriate staff.
  • May participate in system-wide committees.
  • Responsible for additional circulation processes.
  • Performs other job related tasks as needed.

 

JOB STANDARDS:

  • Promotes and maintains a high standard of excellent customer service, both internal and external.
  • Demonstrates ability to work with diverse populations.
  • Models positive attitude towards library technology and change.
  • Maintains courteous, friendly, and constructive relationships with all patrons and staff.
  • Promotes and advocates a positive library image in the community.
  • Maintains professional growth and awareness through training, self-directed learning and other means to stay abreast of current and emerging trends in the community and in libraries.
  • Performs job in keeping with the policies and procedures of the Cecil County Public Library.
Qualifications

CRITICAL SKILLS/EXPERIENCE:

  • Graduation from an accredited high school or G.E.D.
  • Strong verbal communications skills.
  • Strong customer service skills and the ability to effectively and creatively solve problems.
  • Good knowledge of personal computers and printing.
  • Good knowledge of Windows operating system.
  • Willingness and ability to learn advanced library computer applications.
  • Ability to follow directions, remain organized, and pay attention to detail.
  • Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
  • Ability to reach, bend, and lift up to 35 lbs.
  • Ability to push/pull depressible book truck weighing up to 245 lbs full and move books individually from book trucks to shelves.

 

EQUIPMENT:

Computer, scanner, printers, photocopier, fax, book carts, cash register, RFID pad.

 

WORKING CONDITIONS:

Works in normal heat and light conditions with some exposure to seasonal draft conditions.  Some eye fatigue from working at computer terminals; physical fatigue from working at counter height (33-39”) work surface and from repetitive lifting of books and pushing carts.  Some stress from constant public contact.

 

FAIR LABOR STANDARDS ACT STATUS:  Non-Exempt

 

SCHEDULE:  Part-Time, 20 hours per week.  Regular schedule includes evenings and weekends.

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