Summary
The Downtown Womens Center (DWC) seeks a full-time Program Supervisor to provide oversight of an innovative program dedicated to implementing the recommendations of the Ad-Hoc Committee on Black People Experiencing Homelessness and the Ad- Hoc Committee on Women Experiencing Homelessness, that is designed to quickly and permanently house the most vulnerable women of Skid Row. The Project 100 Supervisor will oversee the program development and implementation of Project 100, which is a collaboration between Downtown Womens Center, the Mayors Office, City Council, and other homeless service sector partners. Project 100 is focused on providing culturally responsive services to unhoused women, living on Skid Row, who have experienced long-term homelessness and have been historically underserved by traditional housing programs. The Project 100 Supervisor will provide outreach to Skid Row neighborhood agencies and lead a staff of advanced case managers and outreach workers. The Project 100 Supervisor should have a strong understanding of communities that are disproportionately represented in homelessness, cultural humility, and providing culturally responsive services; and be skilled in staff supervision, case management, housing, outreach and team building. The Project 100 Supervisor is part of DWCs Housing Department and reports to the Director of Housing.

Essential Functions

1. Develop and implement a program model based on the recommendations from the Ad-Hoc Committees on Black People Experiencing Homelessness and Ad-Hoc Committee on Women Experiencing Homelessness
2. Utilize program development skills to build a program from the ground up, which seeks to be a model for providing long term housing stability, implementing trauma informed care, ensuring racial equity and eliminating implicit bias in the homeless service delivery system
3. Provide culturally responsive and trauma informed supervision to a team of field-based staff who will provide housing placement, case management, and treatment planning to unaccompanied women who are residing on Skid Row
4. Build relationships with local social service agencies to provide education about Project 100 and build referral sources
5. Accompany Case Managers and Community Engagement Specialist in conducting street outreach to engage women who might be a good fit for the program and to establish an enrollment list
6. Work closely with DWCs Workforce Development Department and other benefits and employment providers to support clients in increasing their income opportunities
7. Work closely with Project 100 staff and the Director of housing to ensure that at least 100 women receive services and are housed within one year of the program commencing
8. Build relationships with landlords to support staff in securing housing placements for clients and ensuring stability
9. Provide effective crisis management skills and conflict resolutions skills
10. Lead efforts to improve and maintain team morale by celebrating milestones, cultivating staff potential, encouraging a sense of role ownerships in staff members and creative team-building
11. Conduct and/or schedule staff and community trainings as needed to ensure team members and the community have needed support and information to provide culturally competent, trauma-informed housing and case management services, and that staff have opportunities for professional development
12. Clearly and effectively communicate program and agency requirements to staff members
13. Provide effective communication of staff and client needs to Housing Director
14. Present publicly at conferences, trainings, or in response to media requests
15. Lead hiring and onboarding processes to ensure any open positions are filled in a timely manner and functioning with full caseloads
16. Work closely with the Director of Housing to ensure that the program is efficient, effective, low-barrier and meeting funding expectations
17. Provide oversight of supportive services, including field-based home visits, transportation of client to appointments, housing navigation services and provision of monetary assistance
18. Participate as part of program planning committees
19. Work to effectively meet clients needs and resolve individual barriers through advocacy and collaboration with DWC staff and other community service providers
20. Review and ensure production of high quality progress notes, psychosocial assessments, treatment plans and intake packets are completed
21. Hold case managers to deadlines on weekly, monthly and as needed basis
22. Ensure compliance and program model fidelity
23. Ensure quarterly peer chart review is completed and corrected in a timely manner
24. Provide supervision and guidance to interns and volunteers in the provision of services to clients
25. Develop and maintain relationships with clients, staff and local service providers, participate in community meetings pertaining to services benefitting clients, and serve as a representative of DWC at community events
26. Engage staff members with wider DWC culture and communicate systems-level issues and changes in real time
27. Be an ambassador of DWC and its mission and values by participating in community meetings/events
28. Provide regular, written reports to the Director of Housing and additional reports as assigned
29. Additional duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies (I.e. Flexibility, Communication Proficiency, Budget Management, Relationship Management)

1. Knowledge of homeless service provision
2. Program Development
3. Cultural humility and responsiveness
4. Knowledge of trauma informed care
5. Leadership
6. Public Speaking
7. Collaboration
8. Knowledge of case management
9. Flexibility

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

This job operates in a professional office environment, and provides home/field visitation, as needed. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type and Expected Hours of Work

This is a full-time exempt position. Days and hours of work are Monday- Friday 8:30 AM- 5:00 PM; with flexibility to work during non-scheduled days and evenings when necessary.

Travel

Travel to appointments, meetings, and trainings will be required.

Required Education and Experience

• Masters degree in Social Work, Marriage and Family Therapy or related field preferred
• Bachelors degree in Social Work or related field preferred; education in Cultural Studies is a plus.
• Experience working in the homeless services sector preferred
• Supervisory experience in a social service setting and managing a team required
• Experience with program development preferred
• Experience as a clinician or case manager with similar population preferred
• Experience working in homeless services and familiarity with the Skid Row community strongly preferred
• Experience with crisis management and conflict resolutions
• Lived experience is a strong plus

Required Knowledge/Skills/Position Qualifications

1. Strong knowledge of the complexity of poverty and womens homelessness, multi-culturalism and diversity, trauma, health and mental health issues, substance abuse and older adults; familiarity with permanent supportive housing model and evidence-based practices
2. Knowledge of communities that are disproportionately represented in the homeless population (communities of color, LGBTQ+ etc.)
3. Understanding of systemic oppression and macro-level issues contributing to homelessness
4. Ability to provide culturally competent/responsive training, services and supervision
5. Familiarity with permanent supportive housing model and evidence-based practices including Trauma-Informed Care and Critical Time Intervention, preferred
6. Familiarity with Housing First model, Motivational Interviewing, Harm Reduction and other evidence-based practices, preferred
7. Knowledge of community resources preferred
8. Excellent judgement, active listening, crisis intervention skills, problem solving skills, and a solution-oriented attitude
9. Strong interpersonal, written, and oral communication skills; proven ability to communicate with diverse audiences
10. Flexibility to manage multiple tasks and priorities, while utilizing a diverse skill set including public speaking, proficiency in balancing direct service responsibilities with data management responsibilities, and quality assurance
11. Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
12. Ability to be flexible with hours when needed
13. Lived experience is a strong plus
14. Current valid California state drivers license, comprehensive insurance, and good driving record
15. Demonstrated ability to establish priorities, implement plans, and meet deadlines

Downtown Womens Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organizations effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.

Downtown Womens Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.