E-Commerce Associate
Job Details
Stone House - Houston, TX

Thompson + Hanson is home to designers and architects, curators and gardenerscreatives at heart grateful for the privilege of shaping and inspiring beautiful spaces across Houston and Austin for the last 40 years. We delight in the work that we do, and we attribute our continued growth to the vibrant, motivated and caring individuals that make up our Thompson + Hanson family.

A quiet sophistication permeates every Thompson + Hanson environment. Youll find that within the walls of our shops, on the pages of our online shop, and the meandering paths of our nurseries, we are creatives at heart who enjoy the opportunity to bring something fresh to the table, always with an eye to shaping tranquil spaces that people love to inhabit. Whether wandering through rows of flowers and fragrance, browsing carefully curated pieces in the shops or online, or simply savoring the view in the shade of an oak tree, our hope is to provide an experience that puts you at ease, surrounds you with beauty, and leaves you inspired.

Being a part of the Thompson + Hanson team means more than just having a job. We believe in nurturing employees, providing room to grow, and offering opportunities for leadership.

Come join our growing e-commerce team. We are looking for an eager person who embodies the Thompson + Hanson values and is looking to learn about everything it takes to manage end-to-end ecommerce operations. The ideal candidate would be willing to wear several hats and is comfortable working at a fast pace.

Being a part of the Thompson + Hanson team means more than just having a job. We believe in nurturing employees, providing room to grow, and offering opportunities for leadership. For this position, we are open to summer interns, current college students, and recent graduates who are looking for a summer opportunity with potential for full time or part time hire.

For our full-time employees, Thompson + Hanson offers:

  • Medical Insurance through Blue Cross Blue Shield.
  • Vision Insurance through Principal
  • Dental Insurance through Principal
  • Generous Paid Time Off
  • 401K Plan with company matching - All employees are eligible to enroll after 60 days.
  • Discount at our Thompson + Hanson retail shops - 25% off home items and 40% off fashion items
  • Discount at Tiny Boxwoods/Milk & Cookies - 20% off.

Job Description:

As a E-Commerce Associate, you will provide administrative support to the retail leadership team and e-commerce team. Specific duties include the following:

  • Provide ongoing administrative support for retail operations
  • Perform general clerical duties including but not limited to document maintenance, filing, general correspondence, email and phone
  • Process all e-commerce retail orders including pulling, picking, packing, shipping, receiving, and staging of products in a timely and organized manner
  • Responsible for accurate and timely shipping of all e-commerce orders to customers
  • Make sure that all pick and pack requirements are carried out for each customer order
  • Gift wrap with precision and attention to detail ensuring packaging represents company brand
  • Order and maintain shipping and packaging supplies to ensure no lapse in completing orders
  • Process customer returns
  • Learn and apply packing policies & techniques to ensure every customer receives his/her package in good condition
  • Provide an exceptional customer experience by ensuring all orders are processed in timely fashion


  • Attention to detail
  • Strong organization and prioritizing skills
  • Strong interpersonal and communication skills
  • Highly organized and process oriented
  • Effective problem-solving
  • Ability to simultaneously perform multiple tasks

Physical Requirements of the job:

  • Lift and move up to of 50 pounds without assistance
  • You must possess the ability to stand the majority of the shift and this position also includes a lot of walking