Clinical and Outreach Services Supervisor
Job Details
Center for Children & Families - Costa Mesa, CA
Full Time
$65,000.00 - $75,000.00 Salary/year
Nonprofit - Social Services

Reporting to the Clinical and Outreach Manager, supervises and coordinates adult and children’s therapeutic programs to ensure clinical services are delivered and aligned with non-therapeutic agency programs and trauma informed care, with an emphasis on healing and self- sufficiency. The Clinical and Outreach Supervisor also works closely with the Clinical and Outreach Manager to lead other program supervisors in the coordination and alignment of therapeutic and non-therapeutic programs in each department and oversee all department activities and staff in the Clinical and Outreach Manager absence. Clinical and Outreach Supervisor is expected to be available to provide agency-wide on-call services for clients in crisis after hours and on weekends and holidays, as necessary.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Overall program administration and oversight
    • Maintain knowledge and expertise in interpersonal therapeutic programs and best practices, assisting with the development, implementation and training of staff for new agency therapeutic programs and initiatives.
    • Coordinate staff training, schedules and time off; monitoring of client files, evaluation of data, data entry, and monitoring of administration files.
    • Assist with developing, communicating, and implementing policies, procedures, and safety guidelines in compliance with regulations and in alignment with Human Options mission and core values and the employee handbook
    • Communicate and provide context to relevant and pertinent information and messaging throughout the organization, providing feedback opportunities to/from staff
    • Serve as Acting Program Manager when Program Manager is unavailable or away for any length of time.
    • Create and foster teamwork, accountability, commitment to excellence and continuous improvement in service delivery and client outcomes, within the program and across the agency
  • Provide therapeutic crisis intervention, assessment, case management, counseling, and referrals to clients as needed.
    • Document all interactions with clients and follow up with proper documentation in files to enable proper data collection.
    • Assess client needs and provide services and/or resources as appropriate
    • Provide direct service as needed and appropriate (donors, IPV survivors and their families, partners, contract and grant administrators, funders, etc.)
  • Provide direct supervision to staff (weekly), interns, and volunteers, as appropriate, as well as assigning tasks and clarifying roles within the program
    • Supervise, coach, train, evaluate and develop administrative and advocacy staff to assure clients are receiving services and referrals in alignment with the principals of Trauma Informed Care and the Values of Human Options.
    • Promote employee professional and internal career path development and identify team and individual training opportunities. Coach staff to ensure that training and professional development is regularly implemented and incorporated into tangible and measurable on-the-job efficiencies and effectiveness.
    • Show commitment to diversity, respect, and individuality in assisting with recruitment, hiring, and onboarding of staff
    • Communicate program and staff success and challenges to program manager and provide/implement recommendations as needed
    • Engage staff in problem-solving challenges and barriers, and communicate results to program manager
    • Drive to staff sites as needed
  • Provide agency-wide on-call services for clients in crisis after hours and on weekends and holidays, as necessary.
  • Demonstrate ability to abide by Human Options’ values: integrity, ingenuity, curiosity, respect, diversity.
  • Abides by professional confidentiality guidelines and respect for clients by only sharing client information within the organization when it meets the need of the client.
  • Act as a community ambassador for Human Options and interpersonal violence awareness
  • Carry out special projects and other duties as assigned.
  • Maintain clinical licensure and remain in good standing with the BBS.
  • Able to work two late nights per week, and weekends if necessary.

Community Collaboration/Teamwork:

  • Therapeutic Program Supervisor maintains exceptional knowledge of, and effectively establishes/manages local community partnerships relative to, internal and external services available to victims of domestic violence, including therapeutic, childcare, housing, financial/employment assistance, educational development, vocational training and related programs and services. 
  • Attend & participate in coalition, partnership and community meetings as needed.
  • Facilitate FRC Case Management Team meetings as needed.
  • Attend monthly FaCT meetings and bring back information to share with FRC staff and partners, as needed.
  • Attend monthly SFSC meetings and bring back information to share with SFSC staff and partners, as needed.
  • Provide consultation around domestic and family violence to the professional community as needed.
  • Identify new opportunities for collaboration (internal and external) and explore options with FRC Coordinators and Program Manager
  • Maintains collaborative relationships with the community, partners, stakeholders, donors, grantors, etc.

Best Practices and Grant Compliance:

  • Work to meet specific grants outcomes and assist with grant reports and audits as needed
    • Monitor grant contracts and compile required supporting documentation
    • Monitor program budgets and track expenditures
  • Implement regular quality assurance checks (files, paperwork, accurate and complete documentation, timesheets, reimbursements, etc.)
    • Ensure compliance with clinical documentation quality assurance guidelines.
    • Provide quality assurance of the programs
  • Attend agency meetings as required, including evenings and weekends as needed.
  • Maintain the highest levels of accuracy in record-keeping and reporting, ensuring that all client files and documentation are complete and up-to-date, both in the ETO electronic data management system and any paperwork maintained in paper files. Adhere to the Human Options documentation policy.




  • Masters degree in Social Work or a behavioral science field
  • Licensed Clinical Social Worker (LCSW) or license eligible (completed all hours and are sitting for their exam within next 3 months)
  • Two years therapeutic program administration experience
  • A minimum of one year experience in the supervision of staff
  • Knowledgeable about interpersonal violence
  • Bilingual English/Spanish preferred
  • Budgeting and contract management experience preferred
  • Adaptability and flexibility while working in a dynamic work environment.
  • Capacity to learn to use and supervise others to use ETO electronic data management system to document service work
  • Strong in the areas of oral and written communication, positive interpersonal relationship skills, and demonstrated leadership
  • Computer proficiency with Microsoft Office, databases, internet research, comfort in computer network environment.
  • Completion of the 40 Hour Domestic Violence Advocate training preferred (required post-hire if not previously completed).
  • Self-motivated, flexible, a good listener, proactive, and team player
  • Detail oriented and strong time management skills
  • Excellent customer service
  • Experience with developing and enhancing community collaborations
  • Experience in program evaluation and in conducting needs assessments
  • Experience developing and giving presentations as a trainer
  • Capacity to balance and provide self-care while meeting the demands of a crisis-focused position.