Home Lending Quality Assurance Representative I
Job Details
Mountlake Terrace - Mountlake Terrace, WA
Full Time
High School

1st Security Bank is looking to add a dynamic Quality Assurance Representative to our rapidly growing Home Lending team!  1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Places to Work contest in it's first year nominated and was also ranked #1 Bank in Washington State by Banker's Caddy, an independent bank ranking firm.

SUMMARY: Individual is responsible for the identification, monitoring, and reporting on specific loan origination, underwriting or procedural errors and inadequacies.  Responsible for ensuring the origination process meets or exceeds the standards and requirements established by Fannie Mae, Freddie Mac, FHA, VA, and correspondent investors as well as the guidelines established at 1st Security Bank of Washington.


  • Monitor mortgage loan quality control efforts to ensure compliance with documented processes and procedures as required by FNMA, FHLMC, FHA, VA and investor related guidelines.
  • Responsible for monitoring the accuracy of cancelled loan files.
  • Responsible for monitoring the accuracy of loan files and data integrity prior to funding allowing for complete and accurate files to be delivered into the secondary markets.
  • Responsible for reporting deficiencies noted in the origination process to senior management.
  • Responsible for recommending actions related to deficiencies with loan processes.
  • Required to maintain reports, forms, procedures, and instructional materials relating to mortgage loan quality including the systems for distributing quality concerns to affected parties.
  • Responsible for the handling and maintenance of the mortgage loan files in a manner consistent with bank policy and sound banking practices.
  • Performs other duties as assigned.


  • High School Diploma or equivalent. Associate Degree preferred. 
  • Mortgage underwriting experience a plus. 
  • Strong analytic skills, attention to detail, and ability to work within time constraints.
  • Must possess high level of interpersonal skills to work effectively with others.
  • Excellent level of oral and written communication skills.
  • Ability to communicate across all departments within the organization.
  • Intermediate level of computer skills and the ability to function in a windows environment utilizing Outlook, Word and Excel.
  • Professional and effective interpersonal skills.
  • Solid decision making skills with display of professionalism in maintaining confidentiality.
  • Ability to build strong relationships with internal business partners to achieve success. Ability to rapidly acquire detailed knowledge of departmental policies, practices and procedures.
  • Committed to taking responsibility and ownership for agreed actions and delivery.
  • Reports to work on a daily and timely basis.
  • Previous experience in an office setting is a plus
  • Mortgage banking experience is a plus.



To perform this job successfully, an individual should have advanced skills in Microsoft Office Products. 



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee will primarily operate in a general office environment, using office equipment such as a phone and a computer. 
  • The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment.  The employee must be able and willing and able to interact frequently with the general public. 
  • This position requires regular travel. Employee must have reliable transportation and be able and willing to drive frequently.