Agent Service Representative

Midwest Family Mutual is a Property/Casualty Insurance Company looking for an experienced, customer focused individual to join our Agent Service Center team! This position is responsible for accurate and timely data entry/application processing, while providing excellent customer service to our independent agents and insureds. Qualified candidate will have a minimum of 3 years property/casualty insurance experience, with a strong emphasis in commercial lines, customer service and heavy call environment.

This is a remote (work from home) desk position and requires someone who works well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection is required. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office.

Work hours for this position are 9:00am – 6:00pm CST; Monday – Friday, with occasional overtime.

Responsibilities include, but are not limited to, the following:

• Timely review and processing of commercial quotes and new business applications.
• Answer billing questions and process payments for customers.
• Assist agents as needed through various means including incoming calls, email, live chat/instant messaging.
• Assist agents with personal lines changes and quotes.
• Work closely with the Underwriting and Marketing departments, and other areas within the company to deliver upon our mission statement.
• Provide exceptional customer service and quality of work in a fast-paced environment.
• Other functions may be assigned as business conditions change.

Qualifications

• Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.
• Strong interpersonal and communication skills.
• Excellent customer service and call center experience required.
• Strong organizational skills and attention to detail.
• 3+ years of P&C Insurance experience required.
• Excellent data entry skills.
• Must be able to work independently and be self-motivated.
• Create and maintain a high-quality work environment.
• This is a full-time, remote position that will require dependable high-speed cable/DSL Internet, a dedicated home office space and travel to the MN and/or IA office on occasion.

Education/Training/Experience:

• High School Diploma or General Education Degree (GED)
• Property/Casualty Insurance knowledge and experience
• Insurance education/designations is a plus – i.e. INS, CPCU, CIC