Development Operations Assistant

Amnesty International USA (AIUSA) is the global organization’s presence in the United States. We engage people in the U.S. to fight injustice all around the world, while we also work to protect people’s human rights here in the U.S. Amnesty International USA has more than one million members and activists in all 50 states, who are part of a larger global movement of 10 million people in 150 countries. We are a democratically governed, grassroots membership organization, which means that our members vote on key policy issues and elect our Board of Directors. Some of our members are experts on specific human rights issues, parts of the world, or advocacy areas, and they serve as volunteer leaders. Others are volunteer leaders of local or student groups in towns, universities, states, or regions of the country. Amnesty International USA’s elected Board members, staff, and members work together to lead the organization.

Job Summary

The Development Operations Assistant will provide administrative support to enhance the back-end functions of a growing and dynamic fundraising program. This position involves a mix of database work and office service support. This position will serve as a back-up for our Member Services staff and at times may have direct contact with our donors, providing excellent customer service. This position will be a member of the Development Operations team and will be responsible for opening or sorting mail, donation processing, data hygiene, and recording results in the membership database. This role is a union position and covered by the Collective Bargaining Agreement with the Communication Workers of America (CWA), Local 1180.

Essential Responsibilities:

• Open and sort mail that arrives to the office, separate donations, scan and prepare for finance to deposit
• Distribute other office mail as appropriate
• Process and key donations. This includes cash, checks, EFT, stocks, gifts from 3rd party systems, and credit cards. Process Reversal/Adjustment gifts including declines, chargebacks, and refunds
• Create packages to send to lockbox, track contents and report on receipt/processing of donations. Review gifts received back from lockbox vendor and enter any gifts or comments
• Track contents of packages on each end to insure completeness and accuracy
• Monitor data hygiene queues in database and suggest enhancements to automate cleaning and organizing of records with common issues, manually updating accounts where necessary
• Processing daily external telemarketing files and weekly internal telemarketing files (both donations and result files)
• Serve as a back-up to Member Services. Answer phone and email requests from donors
• Trouble-shoot customer service questions, resolve and respond to issues in a timely manner
• Make changes to accounts in the database, send letters and notifications of account updates to donors
• Office service duties
• Provide administrative support to Direct Response unit
• This is a hybrid role, which requires 2-3 days in-person at the New York office

Knowledge, Skills, Abilities

• Ability to work independently and perform work accurately with strong attention to detail
• Excellent computer skills including experience with Microsoft Office – particularly Word and Excel
• Demonstrated ability to work well in a team environment, to handle pressure and multiple projects simultaneously, manage work under tight deadlines, and see tasks through to completion
• Good communication skills
• Uphold professional ethical standards of fundraising

Education and Experience

• High School Diploma or BA/BS, and at least 1 year of fundraising or administrative experience

We recognize the valuable skills that can be gained through internships, fellowships, volunteer work, and non-traditional work experience. This experience helps build competencies and knowledge that may translate to our job openings. We seek a diversity of experience and skills for our workplace and encourage people from all backgrounds to apply to our openings.

HOW TO APPLY AND OUR EEO STATEMENT

All applications must be completed online and we do not accept paper submissions. Please visit our Careers Page to review all current job postings. You must complete the entire online application, and electronically sign, in order for an application to be considered “complete.” For technical difficulties ONLY, please email talentacquisition@aiusa.org

Amnesty International International is an equal opportunity employer. AIUSA encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. Black people, Indigenous people, people of color; lesbian, gay, bisexual, transgender, queer, and intersex people; women; people with disabilities, protected veterans, and formerly incarcerated individuals are all strongly encouraged to apply.

OUR COMMITMENT AS AN ANTI-RACIST ORGANIZATION AND TO INCLUSION, DIVERSITY, EQUITY AND ACCESSIBILITY (IDEA)

Dismantling white supremacy is central to the fight for human rights in the United States and around the world. As we mobilize staff and activists and work with partners to help transform the multiple systems where oppression operates in the world around us as part of our human rights mandate, anti-racism must be integral to our work. What does that mean for Amnesty International in the United States? It means using our people power to fight injustice and centering the voices and experiences of those most impacted by racist structures, beliefs, and laws. Fundamentally, it means doing our human rights work differently than it has been done before, because we know that who we work with, how we work, the work we do, and ultimately who we are, are all interconnected.

As an international, intercultural, intergenerational and intersectional movement of activists committed to protecting and advancing human rights for all, Amnesty is deeply committed to Inclusion, Diversity, Equity & Accessibility (IDEA). To learn more about how we integrate these concepts into our work and workplace, visit: https://www.amnestyusa.org/idea/

Remote and Hybrid Workplace Policy

Because the health and safety of our employees and candidates are a top priority, we are currently conducting our hiring process virtually. We are currently starting our positions as fully remote but will transition to a hybrid work environment when our offices re-open, expected to be in January 2023.