Peer Navigator (PN)/Family Support Advocate (FSA)
Job Details
Minnie St. Family Resource Center - Santa Ana, CA
Full Time
$16.00 - $19.00 Hourly


The roles of Peer Navigator (PN) and Family Support Advocate (FSA) are merged into one full time position. Depending on assignment some positions may work at a combination of sites.


The Peer Navigator role forms part of the Strong Families, Strong Children (SFSC) collaboration. Human Options serves as a subcontractor for Veterans Services to provide direct program services for victims of domestic violence who are veterans or a family member of a veteran.  Under the direction of the Clinical and Outreach Supervisor, the PN is responsible for providing comprehensive case management and family advocacy services to Human Options clients who are eligible for these services under the contract. 

The Family Support Advocate role falls under the direction of the FRC Program Supervisor and forms part of the Minnie Street Family Resource Center (MSFRC) collaborative within the Families and Communities Together (FaCT) grant. The FSA is responsible for providing comprehensive case management and family advocacy services to Human Options clients who may or may not have experienced domestic violence.

Overall, the PN/FSA is responsible for screening clients, ensuring participants access services, follow up with participants as needed, complete pre and post assessment tools,  perform home visits as needed, participate in outreach events, work closely with internal and community partners in other Social Services Agencies, and prepare and submit data and reports as required by grants.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

  • Provide family advocacy by linking families to local agencies;
  • Assist individuals with the completion of registration paperwork;
  • Provide family case management to ensure family’s linkage and referral to services;
  • Perform home visits when necessary with social workers, and as allowed by direct supervisor;
  • Present cases in weekly Case Management Team (CMT) meetings for both SFSC and MS FRC;
  • Collaborate with internal programs, Agency partners, Social Workers, and with community based agencies for the purpose of services delivery;
  • Provide training to FaCT funded FRC's on military competency;
  • Participate in supervision meetings with Clinical and Outreach Supervisor and/or FRC Program Supervisor;
  • Attend all appropriate collaborative and staff meetings;
  • Work evenings and/or weekends, as needed.  A maximum of two regular weekly evening shifts will be required. Scheduling flexibility will be required to participate in outreach events;
  • Provide support for Human Options staff as needed;
  • Report suspected child abuse or elder/depended adult abuse or other safety issues as needed;
  • Abide by professional confidentiality guidelines;
  • Demonstrate ability to abide by Human Options’ values: Diversity, Respect, Curiosity, Ingenuity, Individuality and a commitment to excellence by maintain a supportive environment;
  • Act as a community ambassador for Human Options and domestic violence awareness;
  • Other duties as assigned.



  • We ignite social change by educating Orange County to recognize relationship violence as an issue that threaten everyone, advocating for those affected abuse, extending a safe placed or victims and empowering survivors on their journey of healing.


  • We are committed to a future in which every person and family in Orange County experiences safe, healthy relationships and lives free from fear.


ADA Job Characteristics:

Work environment is primarily in an office setting.  Lift and carry up to 25 pounds up to waist length, extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back to open lower- level filing drawers, or to retrieve stored items.  Sit and/or stand frequently.  Use fine manipulation (hands and wrist) to operate a keyboard, take notes, complete and file reports, file and copy documents.  Corrected vision to normal range.  Speak in normal vocal tone and range, and communicate clearly and concisely to and with others.  Apply normal reasoning and detail as required in the accomplishment of job duties.

  • Lived military experience (self or through family affiliation) required;
  • Bachelor’s Degree required in behavioral science or related field;
  • Bilingual English and Spanish proficiency required;
  • Two years of  experience and/or training in case management with at risk children and families;
  • One year knowledge of the child welfare system preferred;
  • Excellent knowledge of community resources and familiarity to utilize resource linkages in Orange County;
  • Computer skills: Intermediate level skills in Microsoft Office (Word, Excel, Outlook, PowerPoint), ability to navigate internet & web based databases;
  • Self-motivated, flexible, a good listener, proactive, and team player;
  • Valid class C license;
  • Knowledge and understanding of issues and challenges of family violence in the community;
  • Excellent customer service skills.