Hotline Advocate - afternoon/evening shift
Job Details
Emergency Shelter - , CA
Full Time
2 Year Degree
$17.00 Hourly
Evening Shelter
Nonprofit - Social Services
Job Description

Hotline Advocate

Non-Exempt, Full time. Shift: Wednesday to Sunday 2:30 - 11:00pm



Under the direct supervision of the Hotline Supervisor, the Hotline Advocate is primarily responsible for handling hotline calls and insures satisfactory shelter operations. The Hotline Advocate assists clients as needed providing support and assistance.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Direct Services

  • Provide crisis intervention counseling, advocacy, information and referrals to individuals calling the agency's 24-hour hotline.
  • Screens prospective clients and arranges emergency hotel stays as appropriate.
  • Arranges emergency transportation for clients, as appropriate.
  • Conducts shelter rounds on a regular basis during shift to ensure satisfactory overnight operations, and be available to clients for counsel as needed.
  • Maintains accurate client records and statistics in a timely manner.
  • Maintains close communication with Hotline Supervisor regarding crisis situations.
  • Accurately enters clients’ data into the system.
  • Cleans staff and client services areas as needed.

Other Responsibilities

  • Attends and participates in agency and department staff meetings.
  • Satisfactorily complete Domestic Violence 40 hour training (post-hire)
  • Develop positive working relationships with other local organizations and agencies.
  • Maintain a working knowledge of domestic violence. Elder abuse and child abuse laws and reporting responsibilities and file abuse reports, as needed.
  • Be familiar with referral resources including legal, medical, housing, educational and social service agencies and resources in the community which may be of use to residents.
  • Other duties as assigned.

ADA Job Characteristics:

Work environment is primarily in an emergency 24-7 shelter facility setting. Works in a sometimes fast paced setting dealing with crisis intervention. Lift and carry up to 25 pounds up to waist length, extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back to open lower-level filing drawers, or to retrieve stored items, climb on stools, steps and/or ladders to dust, sweep and/or mop to clean. Sit and/or stand frequently, ability to climb one flight of stairs. Use fine manipulation (hands and wrist) to operate a keyboard, take notes, complete and file reports, file and copy documents. Corrected vision to normal range. Speak in normal vocal tone and range, and communicate clearly and concisely to and with others. Apply normal reasoning and detail as required in the accomplishment of job duties.



  • High school diploma or GED required. AA strongly preferred or at least two years’ equivalent work experience for the lack of degree.
  • Bilingual Spanish communication skills would be preferable.
  • Proficient computers skills along with the ability to type 30 wpm.
  • Crisis intervention, problem-solving and conflict resolution skills.
  • Excellent oral and written communication skills.
  • Ability to work both independently and as a team member.
  • Satisfactorily complete post-hiring Domestic Violence 40 hour training.
  • Ability to work weekends and holidays, as needed.
  • Must have valid driver’s license and reliable transportation.