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Server- Watters Creek

Job Details

FCG Watters Creek - Allen, TX


Job Overview
Responsible for providing excellent hospitality, awesome service, craveable food and/or beverage in a fun, clean atmosphere to the Customer according to the standards and expectations.

Primary Responsibilities

  • Live by a servant leadership philosophy to always serve others first.
  • Understand, and comply with:
  • All Company policies, procedures, and operating standards.
  • All federal/state/local laws and ordinances.
  • Maintain energy, enthusiasm, passion and P.R.I.D.E. throughout the shift.
  • Provide every Customer with an awesome first, next and last great experience.
  • Always have a “do whatever it takes” personality.
  • Smile and welcome all Customers you encounter.
  • Hold doors open for Customers.
  • Pull out chairs for female Customers.
  • Engage Customers in conversation throughout their experience (when appropriate).
  • Accommodate and meet special needs of Customers (senior citizens, large parties, business meetings, etc.).
  • Utilize genuine salesmanship techniques during Customer interactions.
  • Possess an extensive knowledge of all food, serious seafood, chalkboard specials and beverage selections, including a deep understanding of the appropriate questions to ask when a Customer orders a particular food or beverage item.
  • Place accurate orders using the POS.
  • Deliver food/beverages to Customers with a sense of urgency, delivering hot food hot, cold food cold; pre-bus as needed.
  • Manage a section of tables during each shift as though it were your own business.
  • Maintain a clean and organized section, service station, and dining room.
  • Adhere to a responsible beverage service requirements.
  • Adhere to cash handling policies.
  • Perform secondary responsibilities.
  • Assist Busser by clearing and/or wiping tables.
  • If you are not serving someone, serve someone who is.
  • Assist Bartenders by stocking glassware, ice, garnishes, etc.
  • Complete assigned opening, ongoing, and closing sidework.
  • Maintain a safe, sanitary, and secure environment at all times.
  • Notify a Manager of all Customer complaints.
  • Remain calm at all times.
  • Perform any other tasks or duties as assigned by a Manager.

Required Skills

  • High school degree or GED preferred.
  • Eighteen years of age or older.
  • Good reading, writing, mathematical and communication skills.
  • Able to interact professionally with other Customers and Team Members.
  • Able to handle multiple tasks in a fast-paced environment.
  • Good judgment and decision making abilities.

Physical Requirements

  • Must be able to spend 100% of working time standing, walking, and reaching.
  • Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
  • Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
  • Climbing and ascending or descending ladders, stairs, and ramps.
  • Must be able to carry loads greater than 50 pounds frequently.
  • Must be able to communicate clearly with our Customer in the primary language of the restaurant.
  • Hearing sounds at normal speaking levels with or without correction.
  • Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.