Retail Associate (Part Time)
Job Details
Entry
Los Angeles Street - Los Angeles, CA
N/A
Part Time
None
$15.00 Hourly
None
Day
Retail
Description

Summary

The Retail Associate has a positive attitude and a drive to provide excellent customer service. This position assists in daily boutique operations such as sales and customer service. You will work side-by-side with job training participants and volunteers while serving the community. The Retail Associate is expected to perform a variety of cross-functional tasks in both in store and online environments. Candidates for this role should display the ability to perform essential retail skills. This position will report to the Social Enterprise Resale Assistant Manager.

 

Essential Functions

  1. Provide excellent customer service instore and online by greeting, asking and answering questions, styling, monitor fitting rooms, problem solving, up-selling and maintaining knowledge of current sales, promotions and incentives
  2. Serve as a MADE by DWC brand ambassador by sharing knowledge of the MADE story, values and businesses including The Café and MADE branded products, and contributing to department goals
  3. Prepare merchandise for the sales floor according to the merchandise selection flow. This includes receiving incoming donations, quality control and pricing.
  4. Practice loss prevention through customer service strategies
  5. Work alongside staff, participants, and volunteers throughout the organization
  6. Complete customer checkout by utilizing the POS to compute sale prices, total purchases, process cash, credit and gift card transactions, and make exchanges
  7. Prepare, lead and present weekly online sales through merchandising products, writing descriptions and promoting products
  8. Prepare and ship e-commerce, Poshmark and Instagram orders
  9. Maintain a clean and presentable sales floor ensuring surfaces are cleaned and sanitized, floors are swept/mopped, mirrors and windows are clean
  10. Perform daily visual merchandising by maintaining display shelves, styling mannequins and replenishing the sales floor
  11. Perform opening and closing tasks including store cleaning, maintaining signage, recording sales and KPI goals, EOD checklist and assisting in POS procedures
  12. Assist job training participants by providing coaching, assisting in training and supporting daily tasks
  13. Other duties as assigned to support the operations of the store

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

 

Competencies

  1. Retail experience required
  2. Possess exceptional customer service skills
  3. Time Management Skills
  4. Ability to Multitask
  5. Detail Oriented
  6. Logical and Patient
  7. Clear and Effective Communication Skills, including written and verbal
  8. Self-Starter with the ability to make decisions and direct others
  9. Flexible Work Schedule(including Saturdays)
  10. Reliability
  11. Team Player
  12. Problem Solver
  13. Able to stand and/or walk for an extended period of time
  14. Able to lift up to 35 pounds without physical limitations

 

Supervisory Responsibility

This position does not have supervisory responsibilities.

 

Work Environment

Greets all customers with fast, friendly, personalized service and develops a rapport with each customer. Responds proactively to address customer service situations if they arise. Reports all customer complaints to the Social Enterprise Resale Assistant Manager. Accurately manage POS transactions in a friendly and courteous manner. Answer telephone in a friendly manner including, greeting customers giving directions to store location, and/or answering inquiries about the product and/or DWC. Routinely cleans the store and supports with visual merchandising and inventory as necessary. Reports potential safety hazards, employee accidents to the Social Enterprise Resale Assistant Manager, communicating any operational inconsistencies.

 

Physical Demands

 

  • Frequently required to use hand finger motions, handle or feel objects, reach with hands and arms.
  • Able to stand and/or walk for an extended period of time.
  • Regularly required to lift and/or move items up to 35 pounds.
  • Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects.
  • Regularly required to handle store inventory.

 

 

 


Position Type and Expected Hours of Work

This is a Part-time position up to 29 hours per week Monday Saturday. Applicants must be available to work a variety of hours which may include early mornings, evenings, weekends, and some holidays.

 

 

Travel


No travel is expected for this position.

 

 

 

Qualifications

Required Education and Experience

  • High school degree; or GED, and retail experience a plus

 

Required Knowledge/Skills/Position Qualifications

 

  • Customer service and sales knowledge
  • POS and cash handling knowledge
  • Demonstrate excellent verbal and written skills
  • Attention and eye for detail
  • Flexible and works well with a team
  • Demonstrates strong problem solving and critical thinking skills
  • Ability to multitask and focus on department goals

 

Work Authorization/Security Clearance (if applicable)


Tuberculosis testing clearance is required.


Downtown Womens Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to their race, color, religion, genetic information, national origin and ancestry, sex/gender, sexual orientation, gender identity and expression, age, mental or physical disability, marital status, pregnancy, military and veteran status or medical condition. In addition to federal law requirements, Downtown Womens Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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